Freight Operations Coordinator

Southland Transportation is seeking a Freight Operations Coordinator to join its onsite team in Charlotte, North Carolina. The company runs a logistics operation that relies on careful planning, carrier relationships, and compliance with regulations to move freight reliably. This role is ideal for someone who likes hands-on coordination, enjoys working closely with carriers, and wants to contribute to smooth shipments from a central Charlotte office.

The person in this position will manage multiple shipments at once, source and negotiate with carriers, and work to keep deliveries on time and within budget while meeting regulatory requirements. Building solid relationships with core carriers and coordinating dispatch with customers and internal teams are key parts of the job. If you’re organized, proactive, and comfortable juggling priorities, you could thrive here.

It's an on-site opportunity in Charlotte, and the team values customer focus, teamwork, and accountability. The role suits someone who enjoys solving problems, communicating clearly, and contributing to a positive branch culture while supporting service levels for clients and carriers alike.

Daily rhythm in the Charlotte hub

On a typical day you’ll guide shipments through from pickup to delivery, arranging transportation services and dispatching carriers to meet commitments. You’ll keep all stakeholders informed and escalate or flag issues early to account management so everyone stays aligned and customers feel supported. Negotiating costs and selecting carriers is part of the routine to balance expense with service quality, while keeping up-to-date records of shipments, rates, and carrier details for easy reference.

Compliance is baked into daily work, including adherence to DOT regulations and hazardous materials rules, with a focus on thorough documentation. You’ll monitor shipment progress and propose practical fixes when problems arise, aiming to resolve issues quickly. Beyond individual shipments, you’ll contribute to the branch’s goals and positive culture by collaborating with teammates and responding to the needs of other operating units when called upon.

Additionally, the role emphasizes strong communication with clients, carriers, and internal colleagues, and a commitment to following established operating procedures and branch protocols. Everything you do should support reliable service, morale, teamwork, and a constructive working environment within the office setting.

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as requested to meet the ongoing needs of the organization. Employee must be able to follow Company safety rules and all other Company policies.

Please add [email protected] to your safe sender's list to ensure you get all communications during the application and interview process.

Essential capabilities

What you’ll need to bring to the table:

• High school diploma or GED is required.
• Strong negotiation skills to secure favorable rates and terms.
• Excellent verbal and written communication to build rapport and manage relationships.
• Strong organizational skills to juggle multiple tasks and prioritise effectively.
• Proactive problem-solving skills to address issues and resolve them efficiently.
• Proficiency with transportation management systems (TMS) and other logistics software.
• Detail-oriented and thorough in record-keeping and processes.
• Strong interpersonal skills with a customer-focused mindset.
• Ability to thrive in a fast-changing environment.

Nice-to-haves include a credential such as CTB or a similar industry certification.

Practicalities you’ll care about

The position is based onsite in an office setting in Charlotte, NC, with a standard office environment and minimal exposure to adverse conditions. The role involves sitting at a desk and working on a computer for extended periods, and there can be occasions where lifting up to 15 pounds is required.

Tips to stand out for this freight ops role

Lead your resume with a line that showcases your ability to coordinate shipments, source carriers, and keep deliveries moving on time, while staying compliant with regulations.

When you prove you’ve got the must-haves, back it up with concrete examples: show how you negotiated favorable rates with carriers, how you used a TMS to track shipments and keep records, and how you kept clients informed about status and any issues.

For interviews, be ready to describe real scenarios where you monitored shipment progress, identified potential problems early, and collaborated with account management to resolve them while maintaining service levels.

Ask a thoughtful question about how the Charlotte branch measures on-time performance and regulatory compliance, and how carrier relationships are balanced with cost control to support steady service quality.