Front Desk Coordinator | Lumino St Heliers |Fixed Term, Full-time

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Lumino St Heliers is seeking an experienced Front Desk Coordinator on a full-time fixed-term basis to cover parental leave until 31 August 2026. This role requires welcoming patients, managing appointments, maintaining patient records, handling inquiries, processing payments and insurance claims, and coordinating with the clinical team for smooth daily operations. The ideal candidate has dental or healthcare admin experience, superb communication and customer service, outstanding organization, and comfort with practice management software, plus NZ work rights and a Central Auckland location. Tips: tailor your resume to highlight front-desk and billing duties, give concrete examples of multitasking under pressure, and note availability for the fixed term. You’ll receive a quick pre-screen questionnaire after you apply.

Company Description

At Lumino, we are a talented team of professionals dedicated to delivering exceptional patient experiences and high-quality dental care. With over 130 practices nationwide, Lumino is at the heart of communities across New Zealand. We are committed to providing the highest standards of care for our patients, while offering ongoing support and development for our clinicians and practice teams.

About Lumino St Heliers

Lumino St Heliers provides the highest standard of care through our state of the art facilities. We provide extensive oral health services including preventive, restorative and cosmetic services through health professionals at the forefront of the dental field. Join our friendly team, assist with general, preventative, restorative & cosmetic dentistry.

Job Description

Lumino St Heliers is currently looking for an experienced and motivated Front Desk Coordinator on  full-time,  fixed-term basis to cover parental leave until 31 August 2026.

Hours for this role:

• Monday 7.45am - 5.15pm
• Tuesday 7.45am - 5.15pm
• Wednesday 7.45am - 5.15pm
• Thursday 7.45am - 5.15pm
• Friday 8am – 2.30pm

What You’ll Do:

• Welcome patients with a warm, professional, and friendly approach, ensuring they feel comfortable and supported
• Coordinate appointment scheduling and manage the practice calendar to ensure smooth daily operations
• Maintain accurate and up-to-date patient records, including personal details and treatment information
• Respond to patient enquiries in person, online, and over the phone, delivering exceptional customer service
• Assist with financial processes such as processing payments, managing insurance claims, and discussing treatment costs
• Work closely with the clinical team to ensure seamless communication and efficient workflow between front office and treatment areas
• Contribute to the cleanliness, organisation, and presentation of the reception and front office area

Qualifications

• Previous dental or healthcare administration experience (preferred)
• Excellent verbal and written communication skills
• Strong customer service skills with the ability to empathise and engage with patients of all ages
• Outstanding organisational skills and attention to detail, with the ability to multitask effectively
• Strong computer skills, including experience with dental practice management systems
• A friendly, positive, and professional attitude, even in high-pressure situations
• Proven ability to work collaboratively as part of a close-knit team
• Have valid NZ Work rights and located in Central Auckland 

Additional Information

We know your time is valuable, so we’ve made the first step quick and easy. Once you apply, you’ll receive an automatic email with a few simple questions. It’s a relaxed chat—no pressure! Answer at your convenience, and as soon as we receive your responses, we’ll be in touch to keep the process moving quickly.

Check your inbox—we’re excited to connect with you!