Front Office Duty Manager

JobsCloseBy Editorial Insights

ibis Styles Brisbane in the Brisbane CBD is hiring a full-time Front Office Duty Manager to lead day-to-day Front Office operations across check-in/out, billing and reporting while upholding Accor standards and the Heartist culture. You’ll coordinate with Housekeeping, F&B, Sales, Reservations and Finance, coach and develop the team, drive upselling and loyalty engagement, and ensure WHS and security compliance. The ideal candidate has prior Front Office Duty Manager experience, strong leadership, communication and problem-solving skills, proficiency with Opera and Accor systems, and a flexible roster including weekends and evenings. To apply, tailor your resume to showcase guest-centric results, team development and cross-department collaboration and submit via the Accor careers site.

Company Description

Situated in the heart of the Brisbane CBD, with views out over the river to Southbank, the ibis Styles Brisbane is a modern, stylish hotel catering for both business and leisure guests. With 367 rooms, ibis Styles Brisbane is one of the largest hotels in Brisbane City. We are a bright, colourful and stylish hotel, with a vibrant and diverse culture of Heartists who work here with us.

Due to operational changes, we are looking for our next Full-Time Duty Manager

Job Description

We are seeking a dynamic and guest-focused Front Office Duty Manager to join our team at ibis Styles Brisbane. In this hands-on leadership role, you will oversee the day-to-day operations of the Front Office, ensuring seamless guest experiences, efficient team performance, and adhere to Accor service standards. 

You will lead and support the Front Office team to deliver exceptional guest service, manage daily operations such as check in/ check out, billing and reporting. Handle guest enquiries and resolve issues professionally and promptly. Coordinate with other departments including Housekeeping, F&B, Sales, Reservations and Finance to ensure smooth operations. Train, mentor and develop the team, fostering a positive Heartist culture. Drive revenue through upselling and loyalty engagement. Ensure compliance with WHS, security and Accor brand standards. 

Qualifications

You will bring previous experience in a hotel Front Office as a Duty Manager, Strong leadership, communication and problem-solving skills. Proficiency in hotel systems, Opera and Accor systems is an advantage. Ability to work a flexible roster including weekends and evenings. Passion for hospitality and delivering outstanding guest experiences. 

Additional Information

Employee Benefits

Become part of our Stylish team here at ibis Styles and you'll look forward to the following benefits:

• Daily lunch options provided
• Staff discounts in the restaurant
• Accor employee staff rates at any Accor property worldwide
• Food and Beverage discounts at Accor outlets
• Inner city location- public transport options at our door
• Friendly and inclusive team
• Career growth and learning and development

Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Come and join our Stylish Heartist Team today!