Front Office Supervisor

Radisson Hotel Group is hiring a Front Office Supervisor to join Park Inn by Radisson, Dubai Motor City, onsite in Dubai, AE. The role sits within a globally recognised hospitality brand that emphasises Every Moment Matters and a Yes I Can service ethos. They’re looking for someone who brings guest-focused leadership, a passion for hospitality, and a knack for creating memorable experiences. This position is ideal for those who enjoy guiding a team, handling guest inquiries with care, and helping a hotel run smoothly from the front desk.

The company is committed to nurturing talent and offering pathways for growth, with a culture rooted in continuous learning. The Front Office Supervisor is part of that development mindset, supporting the team and stepping in for the Head of Department when needed to keep the guest journey seamless.

A day in the life at the front office

In this role you’ll help keep the front office operating smoothly, ensuring every step of the guest journey meets both property and company standards. You’ll work with the team to respond to guest inquiries promptly, resolve issues, and maintain a warm, responsive attitude that drives satisfaction. You’ll also share responsibility for the department’s strategies, taking ownership of assigned areas and deputising for the Head of Department during their absence.

Part of your focus will be developing a growth-minded, performance-oriented team culture that reflects the company’s values. You’ll keep costs and inventory in check while aiming for target productivity and performance levels, and you’ll build strong working relationships with both internal colleagues and external partners to ensure communications and activities happen on time. Finally, you’ll help plan and deliver a guest engagement programme that may touch on environmental and conservation concerns and collaborate on ad hoc projects as needed, while ensuring due diligence and compliance for audits.

Must-haves and nice-to-haves

Nice-to-haves: not specified.

• Evidence of solid front office experience, ideally in a hotel environment
• Ability to adapt smoothly when service environments shift
• Leadership that is hands-on and leads by example
• Clear commitment to delivering exceptional guest service and a real passion for hospitality
• Creative problem-solving skills and the ability to offer practical advice and recommendations
• Personal integrity and a drive to maintain high standards of excellence
• Strong communication skills paired with active listening
• Ability to collaborate effectively across functions and cultural contexts
• Proficiency with Microsoft Office software, with a particular emphasis on Excel
• An open, positive, and communicative demeanour
• Capability to manage multiple, demanding priorities and assignments

Pay, perks and practicals

The role is based onsite in Dubai, AE, and is a full-time position at Park Inn by Radisson, Dubai Motor City. As part of Radisson Hotel Group, you can look forward to global and local perks, including substantial hotel-rate discounts, up to 53% off stays at Radisson properties worldwide for you, and at least 30% off for friends and family. There are also exclusive discounts on breakfast, food and beverage, spa and more, plus access to local perks and rewards tailored to your country. The employer highlights opportunities to grow and develop within a welcoming, inclusive team that values contribution and invest in people for the long term.

Advice for applicants

Lead your resume with proof you’ve managed front office duties in a hotel environment and that you’ve guided a team through busy periods while maintaining guest service excellence. Show how your leadership is practical and hands-on, with examples of how you led by example to improve guest experiences and team performance.

Demonstrate the must-have skills by weaving concrete anecdotes into your cover letter or interview responses. Highlight times you adapted to changing service demands, collaborated across departments or with external partners, and used Excel or other Office tools to track performance or inventories. If you have a notable achievement in reducing costs while sustaining service quality, quantify it.

Be ready to talk through real front desk scenarios, including how you would handle a difficult guest query or complaint, how you prioritise tasks during peak hours, and how you balance guest expectations with operational constraints. Prepare a short story that illustrates your problem-solving process and your ability to maintain composure under pressure.

Think of a thoughtful question to ask that connects to the job duties. For example, you could ask about how the guest engagement programme is designed to incorporate environmental and conservation matters, or how the front office team collaborates with other functions to meet department goals and audit requirements. A good question shows you’re thinking about the role within the larger hotel operation and its evolving priorities.