Full-Time Control Room Operator

JobsCloseBy Editorial Insights

Challenger Security is hiring full-time, onsite Licensed Control Room Operators for a prestigious Melbourne precinct, responsible for monitoring CCTV, access control and alarms, coordinating incident response and emergency management from the building’s Control Room. The role requires a Victorian Security Licence with a Control Room endorsement, experience in a Control Room or Operations Centre, excellent communication and situational awareness, and the ability to stay calm under pressure while rotating rosters. The company offers competitive pay, penalty rates, employee benefits, clear career progression, training, EAP, and work with leading clients. To apply, tailor your CV to highlight your Control Room license, incident reporting, multi-channel communications, and relevant software; showcase calm decision making and teamwork, and note any prior police or armed guard experience.

Challenger Security is seeking a professional and highly motivated Licensed Control Room Operators to join our team at one of Melbourne’s most prestigious commercial sites.

As a Control Room Operator, you will be responsible for the effective monitoring and coordination of security operations, ensuring the safety of tenants, visitors, and assets within this iconic Melbourne landmark.

About the Role

*Must have Control Room Operator on Security licence*

The Control Room is the nerve centre of our client’s security operation. Our control room operators not only safeguard people and property but also help protect the building’s prestige, tenant confidence, and business continuity. Their ability to detect, assess, and respond to events in real time is critical to maintaining a safe and secure environment for thousands of people who work in or visit the site each day.

Our Control Room Operators on this site play a pivotal role in the day-to-day security and safety operations of one of Melbourne’s most iconic commercial precincts. Working from the building’s Security Control Room, our control room operators act as the central communication and coordination point for all security and emergency responses within the precinct.

You will be working a rotating roster and as part of a wider security team managed by an onsite security manager.

Employment: Full Time

 Key Responsibilities:

• Operate and monitor electronic security systems, including CCTV, access control, and alarm systems.
• Coordinate incident response and support on-site security teams.
• Manage communications across multiple channels, including radio, telephone, and incident management software.
• Accurately record and report incidents in real-time.
• Assist with emergency management procedures and critical incident response.

Skills & Experience Required:

• Current Victorian Security Licence (Control Room endorsement essential).
• Previous experience in a Security Control Room or Operations Centre environment.
• Strong communication and coordination skills.
• High attention to detail with excellent situational awareness.
• Ability to remain calm and professional under pressure.
• Intermediate computer literacy (MS Office, incident management systems).

Why Join Us

• Competitive Pay & Penalty Rates: We pay in line with the Security Services Award — including applicable penalty rates, allowances, and reliable fortnightly pay.
• Employee Benefits Program: Through Flare Benefits, access exclusive discounts on everyday essentials and major brands like Woolworths, Amazon, and more.
• Career Progression: We invest in our people, offering clear pathways for growth, internal promotions, and leadership opportunities.
• Learning & Development: Ongoing training, online modules, and skill-building resources to help you excel in your current role and prepare for your next.
• Supportive Workplace Culture: Join a team led by approachable, hands-on leaders who are committed to your success.
• Employee Assistance Program (EAP): Confidential, professional mental health and wellbeing support available 24/7 for you.
• Work with Leading Clients: Be part of premium A-Grade sites and work environments that strengthen your industry experience and professional network.

 About Us

Challenger Security (VIC M/L: 936-839-70S) is a leading provider of premium security and concierge services, trusted by some of the world’s most recognised brands. We deliver excellence across luxury retail, shopping centres, corporate and commercial spaces, government institutions, and high-profile media and technology clients. Our reputation is built on professionalism, reliability, and an unwavering commitment to safety.

How to Apply

We appreciate your interest in joining Challenger Security. If your application is shortlisted, we will invite you for an interview to discuss the role further.

• Challenger Security is an equal opportunity employer, and we strongly encourage applications from Aboriginal and Torres Strait Islander candidates.
• Individuals with police, military, armed guard or prior patrol experience are strongly encouraged to apply.