Full-Time Seasonal Customer Relations Specialist

1-800-FLOWERS.COM, INC is building out its seasonal support squad in Bolingbrook, Illinois. The company is looking for people who genuinely enjoy helping customers and can handle a busy period with poise and a smile. This is a real on-site opportunity that fits someone who wants to contribute to a well-known brand during peak season. The role is a full-time seasonal position that starts at $17.00 per hour and sits in the company’s customer care team, ready to welcome new teammates who thrive on solving problems for shoppers.

As a Seasonal Customer Relations Specialist, you’ll be the first touchpoint for customers across phone, email, and live chat. You’ll assist with orders, answer questions about products, clarify billing concerns, and work to resolve issues so the customer walks away satisfied. This is the frontline work during our busiest period, so you’ll need to stay focused, accurate, and friendly as you represent the brand to shoppers at every turn.

If you enjoy a steady pace, meaningful interaction, and a seasonal rhythm that keeps you engaged, this could be a natural fit. It’s a full-time, on-site role in Bolingbrook, IL, with the flexibility required to support peak business times. Overtime, evening, and weekend shifts may be necessary, and reliable attendance matters to keep operations running smoothly.

A day in the life on the front line

You’ll serve as the main contact for customer inquiries through multiple channels, tackling questions about orders, billing, products, and the overall service experience while maintaining a calm and professional tone. When issues are more complex, you’ll de-escalate appropriately and escalate to the right teams, ensuring timely resolution. You’ll also help customers navigate the online ordering process and handle routine technical hiccups like password resets.

In terms of orders and transactions, you’ll process requests within PCI-compliant guidelines, adjust or cancel orders as needed, and handle refunds, credits, and billing adjustments according to policy. You’ll also manage returns and initiate shipping claims when items are lost or damaged. Across all interactions, you’ll aim to deliver a positive, engaging, and solution-oriented experience that reinforces the brand’s standards.

Documentation and data accuracy are part of the job, so you’ll record customer interactions, keep account information up to date, and support fraud-prevention steps as required. You’ll stay current on product updates, promotions, and procedures to ensure you’re delivering correct information and upholding the customer’s trust. Collaboration with Operations, Merchandising, and other internal teams will help you resolve issues efficiently, and you’ll work well whether flying solo or as part of a team.

What you’ll bring to the role

Must-have: a high school diploma or equivalent is required, with an associate degree preferred. You’ll need at least two years of customer service experience, and call center or contact center exposure is strongly preferred. You should demonstrate strong verbal and written communication, maintain a professional phone presence, and have a customer-first mindset. The ability to juggle multiple tasks in a fast-paced, high-volume setting, while keeping a sharp eye for detail, is essential. You should also show solid problem-solving and de-escalation skills, plus comfort using Microsoft Outlook and general computer systems, with a knack for quickly picking up new tools and processes. Strong organizational and time-management abilities, plus the capacity to stay professional when handling sensitive issues, are required. Finally, you should be comfortable working independently and as part of a team.

• Must-have: high school diploma or equivalent; associate degree preferred
• Must-have: at least two years in customer service; call center experience is a plus
• Must-have: strong verbal and written communication and a customer-first mindset
• Must-have: ability to multitask in a fast-paced, high-volume environment with attention to detail
• Must-have: solid problem-solving, de-escalation, and conflict-resolution skills
• Must-have: proficiency with Microsoft Outlook and general computer systems; quick learner of new tools
• Must-have: strong organizational and time-management skills; able to work independently or in a team
• Nice-to-have: bilingual in English and Spanish
• Nice-to-have: e-commerce or multi-channel experience
• Nice-to-have: experience processing orders, refunds, credits, returns, or shipping claims

Pay, schedule and practical details

The starting pay is $17.00 per hour, with final compensation potentially varying based on factors like experience and skills. The role is onsite in Bolingbrook, IL, and requires a full-time seasonal schedule with flexibility to cover peak periods. Candidates should expect overtime, evening, and weekend work as business needs dictate, and consistent attendance is important for smooth operations.

Advice for applicants

Put your two years of customer service experience and any call center work front and center on your resume, especially if you’ve supported high-volume channels. Lead with a line that shows you’ve done similar work in environments that demand accuracy and speed, and mention your willingness to work the seasonal schedule and on-site shift.

When you talk about must-have skills, back them up with concrete examples. Prepare a short STAR story about a time you de-escalated a frustrated customer, resolved an order issue, or processed a tricky refund, and highlight how you kept the customer’s information accurate and secure.

For interviews, plan to discuss how you handle peak-period pressure across phone, email, and live chat and how you maintain quality while moving quickly. Expect to walk through a multi-step problem you solved for a customer, including how you verified details and kept records precise.

Finish with a thoughtful question that shows you’ve thought about the role's peak-season realities, such as asking about typical volumes across channels, training for new product updates, or how success is measured in your first 90 days in this seasonal posting.