Part-Time Seasonal Customer Relations Specialist

The team at 1-800-FLOWERS.COM, INC. is building out its seasonal customer support roster in Bolingbrook, IL. They’re adding Part-Time Seasonal Customer Relations Specialists to help during a busy period. This on-site role is a good fit if you like helping customers, stay organized under pressure, and want a meaningful seasonal opportunity.

You’ll be the front line of the customer experience, assisting people by phone, email, and live chat. The work covers answering questions about orders, products, and billing, plus resolving issues to keep customers satisfied during the peak season. The company is looking for friendly, customer-focused teammates who can represent the brand well in a fast-moving setting.

If you enjoy talking with customers, solving problems, and contributing to a positive shopping experience, this seasonal position could be right for you.

A season on the front line

As a Part-Time Seasonal Customer Relations Specialist, you’ll deliver timely and accurate support across multiple channels and work to resolve inquiries, process orders, and address service concerns with professionalism. You’ll help maintain the sound customer experience that accompanies the brand during its busiest times, balancing quick responses with careful handling of each case.

The role sits within a high-volume contact environment where speed matters, but so does accuracy and clear communication. You’ll document interactions and keep customer account information up to date while supporting fraud-prevention checks as needed, and you’ll collaborate with Operations, Merchandising, and other teams to resolve recurring issues and improve the overall experience.

What we’re looking for in a seasonal agent

• Your resume should show a high school diploma or equivalent, with an associate degree preferred.
• Two years of customer service experience is expected, ideally in a call center or similar setting.
• You bring strong verbal and written communication and a professional phone presence with a customer-first mindset.
• You can juggle multiple tasks in a busy environment and pay close attention to details.
• Problem-solving and conflict-resolution skills are a must, along with comfort using Microsoft Outlook and general computer systems.
• Ability to learn new systems and processes quickly is important, especially for order placement and updates that follow PCI rules.

• Bilingual abilities in Spanish are a plus.
• Experience supporting customers who shop online or through e-commerce channels is helpful.

Work setup and compensation

This is an on-site, part-time seasonal role located in Bolingbrook, IL. Shifts are seasonal and may require overtime, evenings, weekends, and other peak periods as needed.

The starting pay is $17.00 per hour. Actual compensation may vary based on experience, skills, and other factors permitted by law.

Pro tips for this seasonal role

Lead your resume with a concise summary that spots your two years in customer service, any call-center exposure, and your experience handling orders, billing, and claims in a seasonal context. Mention your availability for on-site work in Bolingbrook to show you fit the scheduling needs.

In your examples, prove you have the must-have skills by sharing concrete stories: how you de-escalated a customer, how you processed an order or made a billing adjustment, and how you kept accurate records across systems like Outlook while resolving a case.

During interviews, be ready to discuss how you handle interactions across phone, email, and live chat, plus how you stay organized when lots of inquiries come in at once. You might be asked to describe a time you learned a new system or process and used it to help a customer quickly.

Ask a targeted question such as, what does success look like in the first two weeks, what tools you’ll use for order management and AVS/fraud checks, and how peak-season volume is managed within the team. It shows you’re thinking about practical, day-to-day impact in the seasonal role.