FUNCTIONAL SUPPORT OFFICER - ENTERPRISE PLANNING SYSTEMS

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Brisbane City Council is seeking a Functional Support Officer (DART) in Information Services to provide frontline support for Local Government and Enterprise Planning systems in a full-time temporary 12-month role based at Brisbane Square with hybrid work. You will be the go-to for DART users, solving issues, monitoring system performance, and turning data into insights, while coordinating user security, testing, and cross-team collaboration to deliver consistent service. To succeed, demonstrate strong ICT support experience, excellent communication, sharp analytics, and the ability to juggle priorities with a collaborative mindset. Tailor your resume to the role and craft a one-page cover letter addressed to Ms Jo Poloni that highlights concrete examples of improving services. Apply online by 20 February 2026 11:55pm AEST.

Group: Corporate Services 

Branch: Information Services 

Salary Range: Band 5 range $98,778 - $111,969 plus statutory superannuation (Remuneration stated is for full time), weekly pay cycle 

Work type: Temporary full time, 12 months 

Location: Hybrid, office location Brisbane Square, 266 George Street, Brisbane  

Information Services branch at Council are seeking an enthusiastic Functional Support Officer (DART) to provide exemplary support service to customers using Local Government and Enterprise Business Planning systems. 

Our Business: We are Australia’s largest local government, with several thousand employees, an annual budget of almost $4 billion and assets in excess of $34 billion. As an organisation we are dedicated to ensuring the Brisbane of tomorrow becomes even better than today. We nurture innovation, value sustainability, and support strong economic growth. 

Our Branch: Information Services supports and enables nearly all of Council’s day-to-day activities and services through efficient, flexible, and innovative ICT solutions. We lead the ICT strategy that supports the business objectives of Council as a whole, as well as information management and ICT service delivery in Council. 

This role: Ready to make a real impact in Australia’s fastest growing city? This role will suit your service and passion for agility and improvement initiatives.  If you are curious about how systems work, thrive in a fast paced support environment, are known for building great relationships and turning complex issues into simple solutions, look no further. This is your chance to join a highly engaged ICT team, improving services for the people who live, work, study and play in Brisbane. Council is not just a workplace – we are a community working together to shape the future of our city. 

Play a key part in strengthening our internal capability under the Corporate Services strategy. This is a unique opportunity to work within a large technology environment, support excellent customer service and achievement of consistent service level standards. You will enjoy engagement with stakeholders at all levels, navigating organisational complexity and driving staff engagement, commitment, and clarity of systems. 

In this role you will: 

• Be the go to for DART users - solving issues, guiding customers, keeping systems efficient  
• monitor system performance and identifying opportunities for optimisation 
• dive into data trends, uncover insights, and recommend improvements 
• undertake user security and audits, ensuring safe and smooth access 
• collaborate with internal teams and external partners to resolve issues and deliver exceptional service 
• action user acceptance testing for system updates and enhancements 
• support strategic planning by preparing high value reports and analysis. 

What you will bring: 

• Strong ICT support experience and the ability to assess how systems meet customer needs 
• excellent communication skills - you will explain, consult, and negotiate with confidence 
• sharp analytical thinking and the ability to spot trends in the data 
• fantastic organisational skills with a knack for staying on top of competing priorities 
• collaborative mindset and willingness to contribute to team performance and improvement. 

Desirable: 

• Experience with Local Government or enterprise planning systems. 
• ITIL v3 certification. 
• tertiary qualification in IT or a related field. 

Benefits include: 

• Hybrid work, attractive work hours, and flexible arrangements 
• free employee assistance program and Wellness Centres/Gyms   
• award winning superannuation fund 
• generous leave provisions 
• competitive salary 
• More Benefits of working for Council: CLICK HERE  

How to apply:  After reviewing the attached position description, please click the ‘I’m interested’ button to submit your online application. Be sure to upload: your tailored resume and your cover letter (maximum one page cover letter) addressed to Ms Jo Poloni, highlighting your suitability for the role.  

If you require more information: Contact Jo Poloni, Talent Partner, (07) 3178 7783. 

Application closing date: Friday 20th February 2026 at 11:55pm AEST

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion.