Gambling or Financial Counsellors

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Mission Australia is seeking part-time Gambling or Financial Counsellors for the GambleAware Program in Tweed Heads or Lismore, offering permanent roles with flexible hours (14-28 hours per week) and a competitive rate of $50.58 per hour plus super and not-for-profit salary packaging. You will deliver confidential counselling across in person, phone and online modalities, conduct assessments, develop client-centred plans and collaborate with communities and services to reduce gambling harm. Success requires a relevant qualification and professional membership (Bachelor or Diploma in Counselling/Psychotherapy or Diploma in Financial Counselling with FCAN), NSW driver’s license, and the ability to complete national police history checks and obtain clearance to work with children and vulnerable people. Apply early, tailor your CV to evidence-based outcomes, and show your commitment to mission and inclusion.

• Permanent Opportunities
• Flexible Hours | 14-28 Hours per week
• Locations: Tweed Heads NSW 2485 or Lismore NSW 2480
• $50.58 per hour plus Super + Not For Profit Salary Packaging
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all.

Find out more about us and our purpose.

Your opportunity

We are seeking passionate and experienced Counsellors to join our GambleAware Program across the Tweed Heads and Lismore regions.

This rewarding role provides support to individuals, families, and communities impacted by gambling-related harm. We offer flexible working arrangements and part-time opportunities ranging from 14 to 28 hours per week, making this an ideal position for professionals seeking meaningful work with work-life balance.

As a Counsellor within the GambleAware Program, you will provide high-quality therapeutic or financial counselling services to clients experiencing gambling-related issues. You will work collaboratively with clients to identify goals, develop practical strategies, and support positive outcomes through evidence-based interventions.

Your key responsibilities will be to:

• Deliver confidential counselling and support services to clients affected by gambling harm via face-to-face, telephone, and online modalities
• Conduct comprehensive assessments and develop client-centred support plans.
• Provide information, advocacy, referrals, and case management as required.
• Maintain accurate client records and reporting requirements
• Collaborate with community stakeholders and promote GambleAware services within the local community
• Facilitate group support sessions to address gambling harm in the community.
• Regular involvement with community engagement activities, including talks, presentations, outreach and attendance at events, interagency and liquor accord meetings
• Maintain accurate, confidential client records and data in line with funding requirements

Requirements for success

To be successful in these roles, you will possess qualifications and experience in one of the following areas:

Gambling Counselling

• Bachelor level Counselling/Psychotherapy qualification or Diploma of Counselling
• Current membership of a relevant peak professional body or association such as ACA or PACFA
• Demonstrated experience providing counselling and support to individuals experiencing gambling harm, addiction, or other complex issues.
• Demonstrated ability to develop and implement tailored treatment plans supporting client recovery and wellbeing.
• Current NSW Driving licence

OR

Financial Counselling

• Diploma in Financial Counselling and membership of FCAN or close to completion of study
• Previous experience in financial counselling or a financial services organisation.
• Demonstrated ability to engage in financial assessment and provide financial counselling.
• Sound knowledge of the relevant legislation and information pertaining to financial issues including current debt practices, bankruptcy legislation and consumer credit law
• A current NSW Drivers Licence

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities 
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our culture  

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.  

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email [email protected] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [email protected]  

Find out more about a career with Mission Australia. 

How to apply

Click ‘Apply’ and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you