General Manager - Mackay & Issac Region

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Minor Hotels Australasia seeks a commercially minded General Manager to lead a portfolio across the Mackay & Isaac region including Oaks Mackay Rivermarque, Carlyle, Moranbah and Middlemount. Reporting to the Director of Operations, the GM will manage day-to-day operations and financial performance across multi-site properties in a strata title setting, while partnering with Body Corporate Committees and owners to deliver strong results. Key requirements include proven GM experience in hotels or serviced apartments, multi-site leadership, budgeting and forecasting skills, stakeholder relationship capabilities, and a track record of coaching high‑performing teams. Apply with a targeted resume that demonstrates multi-property success, strata experience, and evidence of culture building; please confirm Australian or New Zealand working rights.

Company Description

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Job Description

Minor Hotels Australasia is looking for an experienced and commercially minded General Manager - Mackay & Isaac Region to oversee a portfolio of properties across the Mackay & Isaac Region, including Oaks Mackay Rivermarque Hotel, Oaks Mackay Carlyle Suites, Oaks Moranbah Suites & Oaks Middlemount Suites.

Reporting to the Director of Operations,  this role is responsible for leading the day-to-day operations, financial performance and guest experience across multiple properties. Operating within a strata title environment, you will work closely with Body Corporate Committees, owners and on-site teams to ensure each property delivers strong commercial results, operational excellence and exceptional guest experiences.

Key Responsibilities Include:

• Oversee the day-to-day operations and financial performance of multiple properties within the region
• Lead, coach and support property leadership teams to deliver exceptional guest experiences
• Drive revenue performance while identifying opportunities to improve operational efficiencies
• Build and maintain positive relationships with Body Corporate Committees, owners and key stakeholders
• Ensure compliance with brand standards, legislative requirements, health and safety, and sustainability initiatives
• Monitor multi property performances and implement initiatives with the leaders to achieve business objectives
• Drive a positive team culture focused on service excellence and continuous improvement

Qualifications

To be successful in this role, you will have:

• Proven experience as a General Manager within a hotel, resort or serviced apartments environment.
• Experience managing multiple properties or working within a multi-site environment is highly regarded
• Strong financial and commercial acumen, with a proven ability to manage budgets, forecasting and driving profitability
• Experience working within a strata title environment and liaising with Body Corporate Committees and owners
• Strong commercial acumen with experience managing budgets, forecasting and driving profitability
• Demonstrated ability to coach, develop and lead high-performing teams
• Excellent stakeholder management and relationship-building skills
• Strong organisational skills with the ability to manage competing priorities across multiple properties

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

What We Offer:

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.