General Manager - The Sebel Auckland Viaduct Harbour & The Sebel Quay West Auckland

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This General Manager role oversees two premium Auckland properties, The Sebel Auckland Viaduct Harbour and The Sebel Quay West Suites Auckland, reporting into Accor and focused on seamless operations, profitability, and elevating guest experiences. You will manage revenue, recruiting and training, and stakeholder relationships with owners and the local community, while leading a hands-on, coaching team to maintain brand standards and drive top-line growth. Essential: prior GM experience in a Strata environment, proven ability to motivate diverse teams, navigate challenging situations, and translate data into service and revenue improvements. To apply, tailor your CV to multi-property oversight, financial metrics, guest sentiment, and community engagement, and highlight Accor Heartist values. Benefits include competitive salary with bonus potential, salary continuance, private healthcare, and Heartist perks worldwide.

Company Description

Are you a dynamic leader with a passion for hospitality and a knack for elevating guest experiences? We have a unique opportunity for a General Manager to oversee two premium properties in the heart of Auckland: The Sebel Auckland Viaduct Harbour and Sebel Quay West Suites Auckland.

The Sebel Auckland Viaduct Harbour is a chic waterfront retreat next to Auckland’s central business district, offering stunning marina and city views. Ideal for both business and leisure travelers, it features 105 rooms, private balconies, nearby waterfront dining, and local adventures like the New Zealand Maritime Museum and jet boat tours.

Sebel Quay West Suites Auckland is a 4.5-star gem just minutes from the Viaduct Harbour and downtown shopping. With 28 - 1, 2, and 3-bedroom apartments, guests enjoy either full hotel services or apartment-style independence. It’s perfect for exploring Queen Street, the Britomart Precinct, and local dining by the harbor.

As the General Manager of the 2 Auckland properties, you will oversee daily operations to ensure the hotel's seamless and profitable function, requiring active engagement in all departments and effective stakeholder management. This role demands a hands-on approach and exceptional leadership skills to guide, coach, and mentor your team, fostering a culture of excellence.

Job Description

• Managing all facets of the property including revenue management, recruiting & training, customer service and achievement of financial targets
• Leading and developing your team to ensure the hotel's profitability and success, ensuring an engaged team dedicated to driving positive customer sentiment.
• Driving changes and improvements in performance and implementing strategies in line with business objectives
• Creating and building strong relationships with key stakeholders, property owners & guests
• Maintaining excellent product and service standards whilst maximising revenue and balancing expenses
• Acting as a liaison within the local community, representing Accor and fostering community engagement
• Lead a highly engaged team, and deliver a guest experience that aligns with brand standards while maximising operating results

Qualifications

• Prior General Manager experience and a deep understanding of a Strata environment and stakeholder management is essential
• You create environments where your team are encouraged and motivated to be their true self each day
• Display confidence in your ability to cultivate strong relationships, effectively address challenging situations, and implement solutions that enhance service quality
• Experience and capability to drive financial growth through skillful & thoughtful strategy
• Comprehension of the key metrics that impact and grow hospitality businesses, using this knowledge to drive top line revenue and motivating your team to do the same

Additional Information

• Competitive Salary package including bonus potential
• Salary continuance insurance
• Private Healthcare
• Incredible Accor Heartist Benefits - discounted Food & Beverage & Accommodation Worldwide

Our Commitment to Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. We offer reasonable adjustments throughout the recruitment process — please let us know if you require support.