Global Operations Lead and Chief of Staff (Director), GC&I Consumer - Deloitte Global Growth
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Deloitte Global Growth seeks a Global Operations Lead and Chief of Staff (Director) to partner with the Global Industry Leader and drive cross-business programs for the Consumer sectors. You will define strategy, monitor revenue and pipeline, steer initiatives, and mentor a global operations team while managing budgets. Requires 10+ years in the Consumer space, strategic execution, relationship building, and proven leadership across geographies. Remote-friendly with a Toronto base and multiple Canadian locations; salary 140k-260k plus bonus. To apply, tailor your resume to show cross-business impact, quantifiable results, and experience leading complex programs, and align with Deloitte growth priorities and inclusion, noting Deloitte Global Talent Standards and accessibility options.
Job Type: Permanent
Work Model: Remote
Reference code: 134170
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Calgary, AB; Edmonton, AB; Halifax, NS; Kitchener, ON; Ottawa, ON; Vancouver, BC
Our Purpose
At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.
By living our Purpose, we will make an impact that matters.
- Have many careers in one Firm.
- Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
- Learn from deep subject matter experts through mentoring and on the job coaching
Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.
What will your typical day look like?
The Global Clients & Industries team within DTTL Global Growth is responsible for driving market leadership and growth through industry, sector, and client program. The goal is to mobilize Deloitte’s full MDM capabilities across the network to serve our clients with quality and distinction and make a measurable, tangible, and attributable impact.
The Global Consumer industry has set a bold growth ambition with the portfolio anchored across four sectors: Consumer Products, Retail, Wholesale & Distribution, Transportation, Hospitality & Services, and Automotive. To achieve this, the industry is prioritizing GreenDot Operate, Growth Platforms, and Business Confluence (MDM), while focusing on the market themes most likely to drive demand and differentiation—including future of airlines, software defined vehicles and cross-business and sector enablers like Agentic AI, sustainability and cost optimization amid a changing consumer environment and rising trade uncertainty. Realizing this aspiration will require tighter collaboration across member firms, greater convergence across Consumer sectors and adjacent industries, and broader globalization of tools and solutions to scale leading capabilities globally.
Work you’ll do:
In this role, you will work directly with the Global Industry Leader (GIL) and Industry Executives to lead cross-business industry/sector day-to-day operations and programs to accelerate growth, amplify industry and foster connectivity across the network. The role is one of influence with high complexity, requiring deep relationship-building skills with a range of Deloitte stakeholders.
In this role you will be responsible for driving:
Strategic Impact:
- Co-defines Global Industry/Sector program strategy, priorities and investment needs, in alignment with Global Growth, Global Businesses, Executive MFs and Global Deloitte strategies (e.g., long term planning)
- Ensures each industry has identified annual priorities; monitors progress towards objectives
- Monitors and reports on industry revenue, margin performance and pipeline (including sector involvement) and identifies areas to improve
- Engages with GILs/GSLs to ensure Global Crown Jewel, Global Strategic and Deloitte Private client programs are delivered through industry/sector (e.g., integration in industry/sector strategies, ensure sector investments accelerate growth/innovation in the global portfolios)
- Drives go-to-market growth-oriented initiatives to tailor service solutions to the needs of industry clients
- Co-develops/executes on Global Industry/Sector Alliance strategy
- Defines sales/pursuit approach and support embedding a pursuit-centered mindset across Industry program (Jupiter dashboard, metrics/KPIs)
Influence & Impact:
- Serves as a strategic advisor to the Global Industry Leaders and Global Sector Leaders
- Collaborates with Global Businesses and Member Firm leaders to ensure alignment with Global Growth/Global industry priorities programs
- Provides industry/sector input to key programs and initiatives (e.g., EPM decisions, global marketing strategy)
Leadership / Talent Development
- Supports GIL/GSL and GLCSP succession processes with GC&I leadership, Industry Executives and Talent
- Supports GIL/GSL annual performance management process
- Leads sector team performance management process
- Strengthens global industry/sector community across GBs and MFs through community calls to support sharing of best practices and mentorship
- Leads and mentors global industry operations leaders, sector specialists, and others within GC&I and Global Growth community
- Builds industry knowledge/assets across Knowledge Services, Industry Nerve Centers, Market Intelligence, Industry Marketing and Learning
Firm and Business Management
- Co-develops approach (decision rights, participants, cadence) for Industry Executives/Councils as well as facilitate execution and updates
- Identifies industry/sector best practices and success stories propagate across the network
- Manages Industry/Sector budget driving investment to the best and highest use
About the team
Global Growth creates an opportunity for you to build a new perspective and see both Deloitte and our priority clients through a global lens. While collaborating with some of our most experienced leaders and talent across the organization, your voice will influence Deloitte’s strategic direction, growth, brand, and impact in the market. Your network will rapidly expand, and you will create meaningful connections and relationships globally. You will build deep institutional knowledge and gain an understanding of clients’ heart-of-business issues, and Deloitte’s offerings and solutions. Global Growth’s diverse, inclusive, and flexible culture is an opportunity for you to become a role model for agile working.
Enough about us, let’s talk about you
Qualifications
Required:
- Minimum of 10+ years of relevant experience, including, but not limited to
- Knowledge and experience of working across the Consumer sectors
- Exceptional understanding of Firm strategy, industry and sector growth priorities and firm operations
- Expert management skills including the ability to work independently and deal with ambiguity.
- Strong attention to detail and demonstrable experience in strategy development and execution.
- Proven ability to problem-solve and strong analytical abilities.
- Ability to build strong relationships and communicate clearly and effectively; experience of credibly and successfully influencing in partner groups and across grades and geographies more broadly.
- Proven project leadership and delivery of multiple projects; works well under pressure
- Excellent people leadership skills and evidence of working with others to deliver against timelines.
Preferred:
- Direct client service experience
- Experience working across businesses and/or geographies
- Willingness to learn and understand sector nuances around heart of business issues, sector dynamics, global economics and how the industry and its sectors impacts and is impacted by the global economy
Total Rewards
The salary range for this position is $140,000 - $260,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.
Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.
Our promise to our people: Deloitte is where potential comes to life.
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Have as many careers as you want.
We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.
The next step is yours
At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.
We encourage you to connect with us at [email protected] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or [email protected] for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).
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