Global Service Operations Specialist - Australia

Anker Innovations is seeking a Global Service Operations Specialist for Australia. This onsite internship in Sydney is part of campus recruitment and targets new graduates who want hands-on exposure to the company’s global service operations. The role sits within a team that touches on intelligent manufacturing, industrial internet and automation, and it’s ideal for someone who enjoys applying engineering and technology know-how in a service context.

The program is designed for Class of 2027 graduates and welcomes a spectrum of backgrounds, engineering and science disciplines, as well as marketing or international trade, who are eager to build a career in technology and service operations. You’ll work in a multicultural environment and collaborate with colleagues and partners across borders. Candidates must hold a valid work visa for the country/region where the position is located.

If you’re drawn to problem solving, cross-border collaboration, and learning by doing, this internship could be a strong fit.

Global service operations in practice

You’ll rotate through different business areas to learn the full product lifecycle and help shape global service operations strategy so that service processes align with what the business needs and service quality improves over time. This is a hands-on chance to contribute to strategy as it unfolds across multiple regions.

You’ll also participate in cross-border service projects, assisting with pre-launch testing, collecting feedback, and analyzing results to ensure smooth delivery and the expected outcomes. The role emphasizes practical coordination and clear communication to keep projects moving and findings actionable.

Direct engagement with international customer service is another core element. You’ll respond to inquiries, capture and analyse the voice of the customer, and work to close the loop on technical issues so product technology and service continue to improve and customer satisfaction rises. Supporting the overseas after-sales network means keeping lines of communication open with overseas agents and distributors and helping roll out policies, technical support, and standard processes in a global, multicultural setting. Finally, you’ll use data analysis tools to dig into service operations data and provide analytics that guide business and technical decisions.

What makes a strong candidate

• Class of 2027, holding a bachelor’s degree or higher, with preferred fields including electronics, mechanical engineering, automation, computer science, marketing or international trade.
• Fluent in English in all four modes (listening, speaking, reading, and writing), with the option to work in English or another language such as German, Spanish, French, Italian, Arabic, and others.
• A solid technical foundation from science or engineering, with the ability to understand and analyse product technical processes and customer feedback, plus solid data analysis skills.
• A strong capacity for rapid learning and teamwork, able to quickly pick up new knowledge, coordinate internal and external resources, and resolve complex technical and business issues.
• Cross-cultural communication skills that help you understand, respect and adapt to cultural differences and collaborate effectively in a multicultural environment.
• A genuine customer-service mindset and a commitment to building a career in technology and service operations.

Pay and practical details

The internship is onsite in Sydney, Australia. This is a campus-recruitment opportunity, and candidates must hold a valid work visa for the country or region where the role is located. Other compensation details are not provided in the description.

Tips for applicants in this internship

Put your expected graduation year and degree up front on your resume, and align your chosen major with the fields listed, electronics, mechanical engineering, automation, computer science, marketing or international trade, so reviewers see the fit quickly.

Demonstrate language readiness by highlighting your English proficiency or any of the other working languages named in the requirements. If you have experience communicating in multiple languages or coordinating with teams across countries, call that out with concrete examples.

Show your technical chops and data mindset with a concrete project where you understood product technical processes and analyzed customer feedback, ideally including a measurable impact from your analysis.

Prepare a story about collaborating with colleagues or partners from different cultural or national backgrounds and about coordinating internal and external resources to resolve a complex issue, this role values cross-border teamwork and adaptable problem-solving. If you have questions, consider asking how the team balances global service strategy with local execution across regions.