Group Manager
EML GroupJobsCloseBy Editorial Insights
EML Group is seeking a permanent, full‑time Group Manager in Melbourne to lead the Eligibility and Dispute Resolution teams, driving strong performance, stakeholder engagement and sustainable claims outcomes. You will shape strategic direction, forecast plans, and maintain a scalable, customer‑centric operating model while growing capability through learning and continuous improvement. The role calls for proven leadership in a fast paced environment, deep Workers’ Compensation and personal injury knowledge, and proven cross‑functional collaboration. EML offers hybrid work up to two days per week, a diverse culture, robust development opportunities and generous benefits. To apply, tailor your resume to show measurable outcomes, regulatory understanding and collaborative leadership, and show how you align with our values and long‑term career opportunities.
EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
THE OPPORTUNITY
As part of our diverse team based in Melbourne, you will help make a positive difference in people’s lives every day. You will gain genuine satisfaction from knowing your skills and expertise contribute to meaningful outcomes with real purpose.
In this role, you will lead the Eligibility and Dispute Resolution teams, driving strong performance and capability while delivering high‑quality stakeholder engagement, sound decision‑making, and sustainable claims outcomes.
This is a critical leadership role, supporting the achievement of organisational objectives and contractual requirements through the delivery of superior claims management services. Success in this role will be underpinned by your ability to build strong internal and external relationships, drive positive outcomes, and enhance the organisation’s reputation.
This is a permanent, full‑time position based in our Melbourne office, with the flexibility to work from home up to two days per week.
Your Responsibilities
Lead the strategic direction, performance, and long‑term sustainability of the Eligibility and Dispute Resolution teams.
Develop, implement, and forecast operational plans aligned to organisational objectives.
Oversee a scalable, efficient, collaborative, and customer‑centric operating model.
Identify and evaluate individual and organisational capability and development needs.
Design and deliver individual and group learning and development initiatives.
Drive continuous improvement and innovation, maintaining awareness of industry trends and responding effectively to change.
Monitor internal service level standards and provide feedback to support consistent, high‑quality outcomes.
About You
Demonstrated experience in a leadership role within a fast‑paced business environment.
Extensive experience within the Workers’ Compensation Insurance industry.
Proven ability to collaborate across business units to achieve strategic objectives.
Comprehensive understanding of the personal injury industry, including relevant legislation, contractual obligations, and service requirements.
WHAT WE OFFER
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
EML provides career opportunities and great employee benefits, including:
A diverse and collaborative team culture like no other
Flexibility to work from home to support work/life balance
A corporate wellbeing program with discounted health insurance and gym membership
Generous discounts from over 350 retailers through our RewardsHub program
Comprehensive learning and development opportunities to help you reach your full potential
Access to support and counselling services with work or personal matters, through our Employee Assistance Program
Companywide events to stay connected and celebrate success
Entitlement to annual company incentive scheme + salary reviews
Up to 16 weeks paid parental leave, plus super
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.