Guest Relations Manager

JobsCloseBy Editorial Insights

Park Plaza Waterloo Hotel is seeking a Guest Relations Manager to lead the guest relations team, ensure smooth daily operations and deliver a service beyond the ordinary by nurturing relationships with VIPs and regular guests while resolving issues promptly. The role requires hands-on leadership, cross-functional liaison with Front of House, and the ability to motivate and train your team to meet guest satisfaction, colleague satisfaction, and financial targets. You should be proficient in Microsoft Office and Opera, with prior Guest Relations or Duty Manager experience. The package includes a salary around £32,600 per year plus a rich benefits program such as discounted hotel rates in Europe, F&B discounts, wellness days, generous holiday, pension and training. To apply, tailor your CV to quantify guest satisfaction improvements, highlight leadership impact, and show alignment with Park Plaza values Trust Respect Teamwork Enthusiasm Commitment Care, plus demonstrate Opera proficiency and collaboration across departments.

Guest Relations Manager

At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 494 bedrooms at Park Plaza Waterloo Hotel, you will do more than just welcome our guests. The key role for you as our Guest Relations Manager will be to ensure that the service provided by the guest relations team is beyond the normal guest experience that would be expected by our guests. You will be expected to maintain and grow the relationship between the hotel and our VIPs and regular guests and support the guests in resolving any issues that may arise.

As a Guest Relations Manager, you will receive:

• Salary: £ 32592.00 per annum plus great benefits
• Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
• F&B discounts at our restaurants and bars (for your whole party)
• Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service! 
• Two free meals per day  including days off if you wish to come i­n!
• Access to 40% of your pay before payday through Wagestream
• Recommend a friend scheme – up to £750
• Vitality at work scheme with great gym discounts & more
• Ride to Work scheme & free cycling lessons
• Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
• Free dry cleaning for work uniform
• Annual Staff parties and events
• Company pension plan & award-winning training

We are looking for a Guest Relations Manager who will:

• Ensure the smooth running of the department on a day-to-day basis with effective communication.
• Liaise with relevant Front of House teams to ensure guest satisfaction, colleague satisfaction, financial goals and responsible business targets are met.
• Play a hands-on role leading by example, and taking opportunities to motivate, train and inspire the Guest Relations team members
• Proficient with Microsoft Office and excellent knowledge of Opera
• Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment, Care
• Has previous experience as a Guest Relations Manager or Duty Manager in a hotel

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.

Park Plaza. Be part of it.