Guest Service Agent

JobsCloseBy Editorial Insights

Minor International's Oaks Brisbane Lexicon Suites is hiring a full-time Guest Service Agent to deliver warm, proactive service from check-in to local recommendations, with duties including reservations processing, multi-channel communication, and guest issue resolution. The role requires a hospitable, professional presence, strong time management, and a willingness to work a rotating schedule including weekends across 6 am to midnight. Hotel or resort experience and some leadership exposure are highly valued, as are PMS skills and a calm, customer-focused approach under pressure. To apply, tailor your resume to highlight hospitality operations, cite guest-satisfaction examples, confirm Australia or New Zealand working rights, and note benefits and growth potential.

Company Description

Joining Minor means you become a partner in a diverse, expanding global organisation with limitless opportunities to thrive and achieve. Minor International includes three key business units: Minor Hotels, Minor Food, and Minor Lifestyle. 
Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.
Minor Hotels AU & NZ is a proud leader in strata titled accommodation management with numerous Hotels, Resorts and Residential Apartment buildings throughout Australia and New Zealand.

Job Description

Oaks Brisbane Lexicon Suites are looking for a Full Time Guest Service Agent who is passionate about providing excellent customer service to join the team.  

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy.  

Key Responsibilities Include: 

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs. 
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service. 
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability. 
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience. 

Shift Details (subject to change): 

• Rotating roster across Monday to Sunday  
• Shift times scheduled within 6:00am to 12:00am 
• Immediate start available 

Hourly Rates (excluding superannuation): 
Monday - Friday: $$25.85 per hour 
Saturday: $32.31 per hour 
Sunday: $38.78 per hour 

Qualifications

To be successful in this role, you will possess the following qualifications and attributes:

• Demonstrated leadership skills with the ability to effectively manage and motivate a team; prior supervisory experience is highly regarded.
• Extensive background in the hospitality industry, ideally within a hotel or resort setting, with a thorough understanding of guest service standards and operations.
• Exceptional customer service skills, with the ability to maintain a consistently positive and professional demeanor, even in high-pressure situations.
• Strong time management skills, with the ability to prioritize tasks efficiently and ensure timely completion of duties.
• Impeccable professional presentation, reflecting the high standards of the organisation.
• Flexibility to work weekends and adjust to varying schedules, as required by the operational needs of the business.

Additional Information

Join our positive and vibrant team and be rewarded with these team benefits:  

• Highly competitive salary
• Maroochydore office location with free onsite parking
• 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
• 20% team member’s friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand
• Additional paid leave including Birthday and Study leave.
• Educational Financial support may be available to those who undertake development relevant to the company’s business requirements.  
• Government funded traineeships in Certificate III in Hospitality and or Certificate IV in Leadership *eligibility does apply.
• NIB Insurance discounts  
• Discount savings and cash back from over 400 popular retailers in Australia and New Zealand
• Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands- Experience oz, Adrenaline and RedBalloon)
• Discount on Furniture
• 50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets across the globe
• Wellbeing programs with Uprise (EAP)
• Wellness Programs at Elysia Wellness retreat Accommodation, all F&B, all Wellness Activities, Spa Treatments (depends on length of program to how many) and Wellness one on one consults
• Laundry allowance for some roles*

Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career. You'll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best work place culture.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.