Guest Service Agent: Batemans Bay Holiday Resort

JobsCloseBy Editorial Insights

NRMA Batemans Bay Holiday Resort is seeking a Guest Service Agent to be the friendly face guests meet from booking to checkout, in a casual 20-30 hour per week role with a 8:00am to 6:00pm roster and weekend or public holiday shifts. You’ll handle reception, bookings, invoicing and check-ins, answer calls and emails with a smile, coordinate with other teams to keep rooms guest-ready, and share local tips to help guests experience the coast. Key essentials: previous front office or guest service experience, a warm, enthusiastic manner, excellent multitasking and communication, and flexible weekend availability. Apply via the NRMA careers site, tailoring your resume to showcase guest-focused wins and readiness for pre‑employment checks.

Company Description

With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences. Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature.   

Nestled on the shores of Corrigans Beach just minutes from Batemans Bay, NRMA Batemans Bay Holiday Resort offers a vibrant and welcoming environment for guests and staff alike. With beachfront access, swimming pool, mini golf, and a family-friendly atmosphere, the resort is a popular destination for weekenders and holidaymakers. Whether it's glamping by the dunes or relaxing by the pool, the resort delivers unforgettable coastal experiences—making it a fantastic place to work and grow in hospitality 

Job Description

• With your experience, create an impact on our guests in this hands-on casual role
• Bring your passion for people to the stunning waterfront at Batemans Bay Holiday Resort
• Find your balance with flexible work hours over a 7-day roster

What you’ll do

You’ll be the friendly face of our park, creating a warm welcome from the very first booking through to a fond farewell—helping guests relax, recharge and make unforgettable holiday memories by the coast.

We have a casual position available offering approximately 20-30 hours per week, with shifts rostered between the opening hours of 8:00am – 6:00pm. Weekend and public holiday availability will be required.

On a daily basis you will:

• Complete reception tasks such as taking bookings, preparing invoices, and checking guests in and out
• Answer phone and email enquiries promptly and professionally—with a smile your guests can hear
• Work closely with other teams to ensure rooms are guest-ready and every stay runs smoothly
• Ensure guest accounts are accurate and all transactions are handled with care.
• Communicate clearly with your team to ensure smooth handovers and happy guests.
• Support the team with any other tasks as needed—no job too big or small!
• Share local tips (best coffee, coastal walks, hidden gems!) to help guests experience the best of Batemans Bay

What you'll bring

• Preivous Front Office/Guest Service experience and knowledge of front office computer and reservations systems (desirable).
• A warm, enthusiastic attitude and a passion for delivering top-notch guest service.
• Strong multi-tasking skills and the ability to keep cool when things get busy.
• Excellent communication skills and a knack for making guests feel special.
• Ability to work flexibly, including weekends and public holidays as needed.

What’s in it for you? 

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

• Progressive flexibility and well-being benefits to balance all of life's priorities
• Complimentary myNRMA Rewards membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Employee referral program where you may be eligible for a referral bonus of up to $2,000
• Potential to grow, progress or relocate your career and move around the NRMA Group or different locations with us.

Know you belong

We’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team. 

Are you nodding your head as you read this?  Ready to help guests discover the magic of Batemans Bay? Apply now and bring your energy to our nature-loving team! Visit our careers site to find out more!

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.