Guest Service Agent

JobsCloseBy Editorial Insights

Accor seeks a Guest Service Agent in Rotorua to greet diverse guests, handle quick check-ins and check-outs, respond to requests with proactive service, and upsell the venue’s features like Atlas Restaurant and Clarke’s Bar while representing Rotorua tourism with pride. Shifts run 7am to 3:30pm or 3pm to 11:30pm; you will keep a tidy, high energy station and settle accounts at checkout while delivering memorable, heart-led hospitality as a Heartist. What matters most: a naturally service focused personality, calm under pressure, clear respectful communication, and a willingness to learn and grow through Accor Academies. To apply, tailor your resume to show guest satisfaction gains, upsell experience, and teamwork, mention local knowledge, and demonstrate alignment with the Heartist ethos.

Company Description

First impressions are everything — and you’ll be the one making them sparkle!
As a Guest Service Agent, you’ll be the friendly face guests meet the moment they roll in and the lasting impression they take with them when they head out. Your mission? Make every stay memorable… the good kind, not the “I wish I’d stayed home” kind.

What you’ll be doing:

• Welcoming a wonderfully diverse mix of guests — every day is different, and that’s the fun of it.

• Checking guests in and out with the ease of a hospitality ninja.

• Responding to guest requests before they’ve even finished asking (okay, not literally — but close).

• Settling accounts at check-out while delivering service so good they almost don’t want to leave.

• Adding personal touches that turn moments into memories.

• Showing off our hotel’s best features by upselling Atlas Restaurant, Clarke’s Bar, and even our eco-friendly water bottles like the legend you are.

• Our shifts for Guest Service Agents are 7am to 3.30pm & 3pm to 11.30pm.

By joining us, you’ll become a Heartist® — because in hospitality, the heart always comes first. And we can’t wait to see yours in action.

Job Description

Join us at Accor — where life doesn’t just happen… it vibrates with passion!

We’re trailblazers in the world of responsible hospitality, with a family of more than 45 brands, 5,600 hotels, and 10,000 restaurants and lifestyle destinations across 110 countries. Basically, if there’s a map, we’re probably on it.

Each of our brands has its own personality (just like people — some are bold, some are chill, some wear metaphorical sparkly jackets), which means you’ll find the perfect spot to be unapologetically you. But they all share one big ambition: to keep innovating, keep pushing boundaries, and keep challenging the status quo — because “that’s how it’s always been done” just isn’t our style.

Come be part of a global crew that turns hospitality into something unforgettable.

What’s in it for you:

• A magical little card that unlocks discounted Accor rates worldwide (your future holidays will thank you).

• Access to our learning Academies — because growing your skills is always in style.

• A world of career opportunities, both in your property and across the globe.

• The chance to proudly represent the uniquely unforgettable world of Rotorua tourism.

Hospitality is a work of heart,​
Join us and become a Heartist®.

Qualifications

What you’ll bring to the team:

• A naturally service-focused personality — the kind that makes guests feel like they’ve just met their new favourite person.

• The ability to stay cool, calm, and charming even when things get a little… hospitality-hectic.

• A love for tidy, organised workspaces — because a clean station is a happy station (and your future self will thank you).

• Communication skills that are clear, confident, and always respectful — assertive without being abrasive, friendly without being fluffy.