Guest Services

JobsCloseBy Editorial Insights

An enthusiastic, customer-focused person is sought to join Auckland Council’s Parks & Community Service team at the Waiheke Backpackers Hostel on a fixed term 24-hour pattern, Sunday to Wednesday, 8am to 2pm or 10am to 4pm, with an immediate start. Located above Onetangi Beach, you’ll run front-of-house duties, manage bookings, registrations and payments, respond to calls and emails, and help with housekeeping as part of a collaborative team delivering a memorable guest experience. Key traits: computer literacy, cash handling, clear communication, problem solving, and fitness and humor; be flexible for weekends and holidays during peak season. To apply, tailor your CV to show hospitality, initiative and reliability; note accessibility needs. Applications close February 17.

• Located at the stunning Waiheke Backpackers Hostel 
• Fixed term role with part time hours are available 
• Immediate start 

He angitūtanga: The opportunity

Auckland Council’s Parks & Community Service department has opportunities for enthusiastic and customer focussed individuals to join our team, working at the stunning Waiheke Backpackers Hostel. The role is fixed term with part time hours (24 hours) from Sunday - Wednesday either 8am - 2pm or 10am - 4pm. 

You would be working in an amazing location above Onetangi Beach, where you will support the team with the day-to-day operation of the backpackers. You’ll be working closely with an amazing collaborative team to ensure our guests’ have a positive and memorable experience with us.
 

Day-to-day you could expect to work on:

• Customer service and front-of-house responsibilities
• Managing guest bookings and registration
• Payments, and cash handling
• Responding to calls and emails
• Housekeeping duties

Please view the position description attached HERE
The remuneration for the role is $28.95 per hour.

He kōrero mōu: About you
 

We are seeking an enthusiastic, and customer focussed person to join our team. A friendly and helpful attitude, and the ability to act on your initiative is key. The backpackers are open 365 days a year, we are especially busy throughout the summer months, so having the ability to work flexible hours, weekends, public holidays, and additional shifts is required. 
 

We will be looking for following skills:

• Computer literacy
• Administrative/reception & cash handling experience
• Excellent communication & problem-solving skills
• Good level of fitness, work ethic and sense of humour
• Team player but can be autonomous

We still encourage you to apply if you have some but not all these requirements.

Ngā āhuatanga kei a mātou: What we offer

At Auckland Council, you will join a dynamic, supportive environment where your mahi (work) will directly impact the lives of over 1.7 million Aucklanders. We offer flexible working conditions, a focus on well-being, and a culture of continuous improvement.

We are proud to be recognised for our commitment to diversity, equity and inclusion. We are accredited by GenderTick, a signatory of the Pride Pledge. These commitments reflect our ongoing efforts to create a workplace where all staff feel valued, respected, and empowered to thrive. 

Together, we can create a Tāmaki Makaurau we can all be proud of. As part of our organisation, please view a range of our: benefits. 

Me Tono Ināianei!: Apply Now!

Ehara taku toa, he takitahi, he toa takitini. My success is not mine alone, but the success of many. 

We will be reviewing applications as they come in - so apply now and avoid disappointment. 

Applications close: Tuesday 17th February at 12am NZDT

If you have any support or access requirements, please advise us when submitting your application so we can assist you.

Our employer Kiwisaver contribution is additional to base salary offered.

This position is deemed a safety-sensitive position and will require pre-employment drug and alcohol testing.

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.

Employees in receipt of salary protection and/or on the predecessor Council terms and conditions of employment, please note that the salary protection and/or predecessor Council terms and conditions, including relocation, apply to your current position. Should you change to a new position (other than any secondment) you will be issued with a new employment letter of offer with current Auckland Council terms and conditions.