Guest Services Agent

JobsCloseBy Editorial Insights

Mövenpick Hotel Auckland, part of Accor, is hiring a full‑time Guest Services Agent in Auckland CBD. You’ll deliver warm, professional service at check‑ins and check‑outs, handle guest requests, and collaborate across departments to ensure a seamless guest journey on a rotating 7 day roster including weekends and public holidays. While reception experience helps, the key traits are natural warmth, strong attention to detail, and excellent spoken English; Opera Cloud knowledge is a plus but not essential. To apply, tailor your CV to hospitality wins, share concrete examples of personalised service and problem solving, confirm your right to work in NZ, and show enthusiasm for Learn Your Way & Typsy and Heartist benefits.

Company Description

Nestled in the heart of Auckland’s CBD, Mövenpick Hotel offers an exceptional location, vibrant Food & Beverage concepts, and BODA Restaurant, where Aotearoa produce meets bold Korean flavors in an unforgettable dining experience. Mövenpick Hotel Auckland blends modern elegance with Swiss hospitality, offering 207 stylishly appointed rooms designed for comfort and relaxation.

Hospitality is a work of heart,​
Join us and become a Heartist®.

Job Description

As a Guest Services Agent, your primary responsibilities will include:

• Create memorable first and last impressions by providing warm, friendly, and professional service to every guest.
• Efficiently manage check-ins, check-outs, guest requests, and transactions with accuracy and attention to detail.
• Build strong relationships with guests, recognising returning visitors and delivering personalised service whenever possible.
• Work collaboratively across departments to ensure an exceptional guest experience throughout the hotel.

Qualifications

Whilst talent and attitude are our primary requirements, you also have:

• Proven reception exposure and experience is an advantage
• Exceptional attention to detail and a nature that successfully connects with all guests
• The right to work in New Zealand
• Opera Cloud knowledge is an advantage, but not necessary.
• Be able to work a rotating roster across 7-days including weekends and public holidays 
• Excellent spoken English

Additional Information

Why join Mövenpick Hotel with Accor? 
Accor isn't just about developing your career; it's also about helping you enjoy it too. We believe in rewarding your achievements with a range of exciting employee benefits and programs.

Just to name a few:

• Learn your Way & Typsy - Access to our Accor Academy so you can Earn while you Learn!
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Dry Cleaning of Uniform
• Diverse and inclusive work culture
• Accor's Parental Leave Scheme
• Access to our Employee Assistance Program

Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS