Guest Services - Assistant - Mt Hutt

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NZSki Mt Hutt is seeking a Guest Services Assistant to be the first face guests see, greeting arrivals, processing lift passes and rentals, advising on activities, and handling inquiries with occasional outdoor shifts. You’ll help guests choose the right options and maximise value while keeping operations smooth. Key traits include 2+ years of front‑line customer service, strong communication, POS experience, cash handling accuracy, and a positive, adaptable attitude. Tips for applying: tailor your resume to highlight frontline service and cash handling, show flexibility across departments and weather, and demonstrate passion for snow sports and learning the product range. Benefits include a season pass, meals, wellbeing support, transport, and social events.

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Are you fuelled by a passion for the outdoors? Is there something indescribable that draws you to the mountains? Let’s chat. Joining our crew is more than just working at a ski field - it’s a lifestyle, seasonal work is a rollercoaster but it’s one that creates lasting memories that you’ll talk about for a lifetime.
Our NZSki community has been growing since 1947 and continues to offer the best experience for our crew, locals, and guests alike. Everyone at Coronet Peak, The Remarkables and Mt Hutt cares for the mountains and shares a passion for snowsports and the surrounding regions. Our success is due to our awesome customer service, first-class facilities, majestic scenery, and wild terrain.


Be the first point of contact for our guests!

As part of the Guest Services department, you'll be the first face our guests see when they arrive at Mt Hutt. Your main role is to ensure they have a smooth and enjoyable start to their ski day, providing expert advice on lift passes, rentals, lessons, and all the exciting options available to them on and off the mountain. You will use your knowledge of our products and services to ensure guests are selecting the best options to suit their needs while also maximising their value for money.

Key Responsibilities

• Greet and assist guests upon their arrival at Mt Hutt, creating a welcoming atmosphere
• Process sales for lift passes, rentals, lessons, and other mountain services
• Provide guests with information on our products and services, ensuring they purchase the right products for their needs and offering the best value for money
• Handle guest inquiries and manage lost property
• Operate the Point-of-Sale system, ensuring accurate sales transactions and balancing at the end of each shift
• Adapt to occasional outdoor shifts, including checking lift passes at the gates, ensuring you’re flexible to support in different areas as needed
• Work with the team to maintain a smooth and efficient operation

About You

• 2+ years of front-line customer service experience, ideally in a fast-paced environment
• Strong communication skills with the ability to solve problems quickly and effectively
• Comfortable working indoors, with the flexibility to work outdoors on occasion
• Keen to learn about the ski industry and the products we offer
• Previous experience using Point of Sale (POS) systems is an advantage
• Able to balance a till and handle cash accurately
• Positive, friendly, and approachable with a bubbly attitude towards customer service
• Physically able to spend time on your feet and manage outdoor shifts in alpine conditions
• Team player with flexibility to assist in other areas when required, including Rentals, Food & Beverage, and Lifts

General Requirements for Guest Services Assistants

• A commitment to delivering excellent guest service and a genuine passion for the snow sports industry
• Flexibility to assist with other departments such as Rentals, Food & Beverage, and Lifts as required
• Willingness to adapt to weather-dependent schedules and the dynamic nature of alpine work
• Physically fit and ready to work both indoors and outdoors in varying weather conditions
• Strong team player who communicates effectively and positively


As Kaitiaki of the mountains we have an enduring commitment to our environment, people, and communities to ensure they benefit from our presence and as proud supporters of Winter Pride we’ve pledged to continue to provide a working environment that embraces and values diversity and inclusion.

Uniform for all roles is provided (just bring your own base layers)

A few other reasons to join our Coronet Peak, The Remarkables and Mt Hutt crew:
• 3 Peak winter season pass (full time crew)
• Discounted day passes at other ski areas
• Transport to/from mountains.
• Fantastic wellbeing support for all staff
• Nutritional hot crew meals each day (discounted)
• Discounts at many local eateries, bars, breweries and retail outlets
• Discounts on mountain
• Regularly organised social activities off mountain
• Cool recognition programmes with prizes
• Earn and learn – free ski lessons (full time crew)