Guest Services - Assistant (Outdoor Focused) - Mt Hutt

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Passionate about the outdoors? The Guest Services Assistant role at Mt Hutt blends front-line guest care with outdoor work in all weather, from greeting guests and checking lift passes outdoors to occasional indoor duties like sales and lost property, plus POS cash handling at day’s end. You’ll join a seasoned NZSki team serving Mt Hutt and the wider Coronet Peak and The Remarkables communities, with strong benefits and a welcoming culture. To stand out, showcase 2+ years of frontline customer service, comfort outdoors, clear communication, quick lift pass checks, and a collaborative, positive attitude; emphasize POS experience, flexibility to rotate departments, and love of snow sports.

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Are you fuelled by a passion for the outdoors? Is there something indescribable that draws you to the mountains? Let’s chat. Joining our crew is more than just working at a ski field - it’s a lifestyle, seasonal work is a rollercoaster but it’s one that creates lasting memories that you’ll talk about for a lifetime.
Our NZSki community has been growing since 1947 and continues to offer the best experience for our crew, locals, and guests alike. Everyone at Coronet Peak, The Remarkables and Mt Hutt cares for the mountains and shares a passion for snowsports and the surrounding regions. Our success is due to our awesome customer service, first-class facilities, majestic scenery, and wild terrain.


As part of the Guest Services team, you will play a vital role in welcoming guests to Mt Hutt and helping them get onto the slopes with ease. While your main focus will be outdoors, checking lift passes and assisting guests at the gates, you’ll also assist with indoor duties when needed. This role is ideal for someone who enjoys working outdoors in the elements but also appreciates the variety of tasks within the guest services environment.

Key Responsibilities

• Greet and assist guests upon their arrival at Mt Hutt, offering them a friendly and welcoming experience
• Check lift passes outdoors in various weather conditions, ensuring all guests have the correct tickets for access
• Engage with guests to ensure they have the correct lift passes and assist with any access issues
• Occasionally assist with indoor duties, such as processing sales for lift passes, rentals, and lessons, and helping with guest inquiries and lost property
• Assist with maintaining smooth and efficient operations at the lift stations
• Operate the Point of Sale system during indoor shifts and balance cash takings at the end of the day

About You

• 2+ years of front-line customer service experience, preferably in a fast-paced environment
• Comfortable working outdoors, even in varying alpine weather conditions
• Strong communication skills, with a friendly and engaging manner when interacting with guests
• Able to handle lift pass checks quickly and efficiently, ensuring all guests are properly ticketed
• Flexible and willing to assist with indoor duties as required
• Interest in learning more about the ski industry and the products we offer
• Previous experience using Point-of-Sale (POS) systems is an advantage
• Positive, friendly, and energetic attitude towards customer service
• Physically fit and able to spend time on your feet, both outdoors and indoors
• Team player with the ability to collaborate and adapt across different areas of the business

General Requirements for Guest Services Assistants

• A commitment to excellent guest service and a passion for the snow sports industry
• Flexibility to assist with other departments such as Rentals, Food & Beverage, and Lifts, depending on operational needs
• Willingness to work in all weather conditions, indoors and outdoors, depending on the needs of the day
• Physically fit and ready to handle both outdoor and indoor tasks, with the ability to spend time on your feet
• A strong team player who communicates effectively and approaches all tasks with a positive attitude


As Kaitiaki of the mountains we have an enduring commitment to our environment, people, and communities to ensure they benefit from our presence and as proud supporters of Winter Pride we’ve pledged to continue to provide a working environment that embraces and values diversity and inclusion.

Uniform for all roles is provided (just bring your own base layers)

A few other reasons to join our Coronet Peak, The Remarkables and Mt Hutt crew:
• 3 Peak winter season pass (full time crew)
• Discounted day passes at other ski areas
• Transport to/from mountains.
• Fantastic wellbeing support for all staff
• Nutritional hot crew meals each day (discounted)
• Discounts at many local eateries, bars, breweries and retail outlets
• Discounts on mountain
• Regularly organised social activities off mountain
• Cool recognition programmes with prizes
• Earn and learn – free ski lessons (full time crew)