Guest Services Associate

JobsCloseBy Editorial Insights

Miral Experiences is hiring a full-time onsite Guest Services Associate in the UAE to welcome guests, manage queues, sell tickets via POS, handle cash and payments, and guide guests through shows. The role emphasizes treating guests as individuals, upselling products, resolving issues per the guest complaint policy, and coordinating turnstiles, lost and found, and surveys. English and computer skills, flexibility, integrity, and a customer service mindset are essential; theme park experience is a plus. To apply, tailor your resume to show guest service results, cash accuracy, upsell success, and reliability for outdoor work, with policy adherence and proactive problem solving, plus weekend availability.

• Welcome guests in a friendly and professional manner
• Engage each guest as a unique individual and listen attentively to their requests
• Manage and maintain queue lanes efficiently 
• Sell tickets and other products via a computerised Point of Sale (POS) system
• Collect payments/make change by accepting cash, vouchers, credit card and listed foreign currencies 
• Balances cash drawer/register/float by counting cash at beginning and end of work shift and ensure timely remittance of sales to cash control
• Maintain awareness and adherence to company’s cash handling policies 
• Maintain knowledge and awareness of ongoing promotions 
• Provide pricing, promotion, shows, rides & attractions information and suggestions to guests, keeping them well informed to enhance/maximise the guest experience 
• Consistently upsell/cross-sell and promote products, activities, and services to generate additional revenue
• Proactively anticipate, listen to guest’s needs and concerns and act appropriately to resolve any issues in a timely manner in adherence to company’s guest complaint policy 
• Efficiently manage turnstiles to ensure guests are able to enter/leave the park with ease by holding a valid ticket/pass
• Efficiently manage all guest services operational areas 
• Manage lost and found counter according to company’s lost and found policy 
• Conduct guest surveys using a company provided tablet, ensuring that all questions are completed and submitted
• Maintain awareness and ability to act or respond to any emergency situations while ensuring guest safety
• Work outdoors, in extreme temperatures, wet, humid or windy conditions caused by weather (YWW)

• Fondly bid farewell to all guests exiting the park

   

Essential:

• English proficiency (spoken & written)
• Basic computer knowledge
• Ability and genuine willingness to entertain/engage guests 
• Flexibility
• High levels of respect and integrity

Desirable:

• Theme park/water park experience
• Higher secondary or equivalent