Guest Services Attendant

JobsCloseBy Editorial Insights

NRMA Parks & Resorts seeks a friendly Guest Service Attendant for the South West Rocks Holiday Park on Dunghutti Country. You’ll welcome guests, assist with check-ins and check-outs, handle enquiries, share local tips, and manage bookings, payments and basic admin as part of a supportive team. The right person is approachable, positive and strong at communication and problem solving, organized, reliable and comfortable in a busy environment, with a rotating roster including weekends and public holidays. Hospitality or customer service experience is preferred but not essential. Apply with a tailored resume showing guest outcomes, and be ready for pre-employment checks, plus NRMA benefits such as flexible leave and travel discounts.

Company Description

With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences. Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature.

Job Description

Love helping people and creating great holiday memories?

We’re looking for a friendly and enthusiastic Guest Service Attendant to join the team at NRMA South West Rocks Holiday Park, located on stunning Dunghutti Country.

What You'll Do

No two days are the same, but you can expect to:

• Welcome guests with a warm smile and genuine hospitality
• Assist with check-ins, check-outs and general guest enquiries
• Share local tips so guests can make the most of their stay
• Manage bookings, payments and basic admin tasks
• Help keep the park running smoothly as part of a supportive team

What You'll Bring

You’ll be a great fit if you:

• Are approachable, positive and love helping people
• Have great communication skills and enjoy problem-solving
• Are organised, reliable and comfortable in a busy environment
• Are happy to work on a rotating roster, including weekends and public holidays
• Have experience in hospitality, tourism or customer service (preferred but not essential)

Most importantly, you care about giving guests an amazing experience from the moment they arrive.

What’s in it for you?

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts
• Complimentary myNRMA Rewards membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Discounts on a range of NRMA personal insurance products including car, home & travel
• Grow, progress or relocate your career and move around the NRMA Group or different locations with us.

Know you belong

We’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.

Are you nodding your head as you read this? Apply now, we cannot wait to hear from you or visit our careers site to find out more!

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.