Guest Services - Sales & Reservations Agent - Mt Hutt

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NZSki is seeking a full-time Guest Services Sales & Reservations Agent based at Mt Hutt with occasional shifts in Methven. The role centers on delivering exceptional customer service via phone, email and in person, processing lift passes, rentals and lessons with a POS system, and coordinating outdoor pass checks when needed. You’ll balance indoor operations with outdoor duties, handle guest inquiries, and collaborate across the wider team to ensure seamless service. Key requirements include excellent communication, strong attention to detail, comfort working outdoors, and experience with POS or similar tech. To apply, tailor your resume to show guest-facing success, multitasking, and a genuine passion for snowsports; highlight flexibility, reliability, and a positive attitude. Benefits include a season pass, wellbeing support, discounted meals, and more.

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Are you fuelled by a passion for the outdoors? Is there something indescribable that draws you to the mountains? Let’s chat. Joining our crew is more than just working at a ski field - it’s a lifestyle, seasonal work is a rollercoaster but it’s one that creates lasting memories that you’ll talk about for a lifetime.
Our NZSki community has been growing since 1947 and continues to offer the best experience for our crew, locals, and guests alike. Everyone at Coronet Peak, The Remarkables and Mt Hutt cares for the mountains and shares a passion for snowsports and the surrounding regions. Our success is due to our awesome customer service, first-class facilities, majestic scenery, and wild terrain.


As part of the Guest Services team at Mt Hutt, the Sales & reservations Agent role plays a vital part in delivering excellent customer service by handling guest enquiries via phone, email, and other written communication channels. Based at the ski field, with occasional shifts in the Methven Town Office, your main responsibility is to ensure all guest interactions are clear, accurate, and helpful. You’ll manage a variety of tasks, including assisting with Point of Sale (POS) transactions and checking lift passes outdoors when needed. Strong communication skills, attention to detail, and the ability to work across different areas are key to succeeding in this role.

Key Responsibilities

• Respond to guest enquiries through phone, email, and written communication, ensuring information is clear, accurate, and tailored to their needs
• Assist guests with lift passes, rentals, lessons, and other services, providing comprehensive and friendly support
• Manage indoor customer service duties, including processing sales for lift passes, rentals, and lessons using the Point of Sale (POS) system
• Support the team with other indoor operations as needed, including balancing cash and managing guest enquiries
• Assist with outdoor duties such as checking lift passes at the lift stations, ensuring guests are correctly ticketed and offering assistance where necessary
• Handle guest enquiries professionally, ensuring all details are covered and follow-up is completed when needed
• Collaborate with the wider Guest Services team to ensure seamless operations both indoors and outdoors
• Work in both the ski field and the Methven office depending on operational needs and team requirements

About You

• Strong communication skills, both written and verbal, with an exceptional eye for detail
• Previous experience in customer service or communications roles, with a proven ability to handle guest enquiries efficiently
• Comfortable working in both indoor and outdoor environments, with a willingness to assist with tasks like POS operations and ticket checking
• Skilled at managing multiple tasks, including handling written guest communications while supporting in-person operations
• Familiarity with the ski industry and our range of services (or a willingness to learn)
• Experience using Point of Sale (POS) systems or similar technology is a plus
• Positive, friendly attitude with a genuine passion for helping guests and providing a memorable experience
• Physically fit and capable of standing for extended periods, both indoors and outdoors in varying weather conditions

General Requirements for Guest Services Assistants

• A commitment to delivering excellent guest service and a passion for the snow sports industry
• Flexibility to assist with other departments such as Rentals, Food & Beverage, and Lifts as needed
• Willingness to work in a variety of weather conditions and adapt to operational needs
• Physically fit and ready to spend time on your feet, both indoors and outdoors
• A strong team player who communicates effectively and approaches all tasks with a positive attitude


As Kaitiaki of the mountains we have an enduring commitment to our environment, people, and communities to ensure they benefit from our presence and as proud supporters of Winter Pride we’ve pledged to continue to provide a working environment that embraces and values diversity and inclusion.

Uniform for all roles is provided (just bring your own base layers)

A few other reasons to join our Coronet Peak, The Remarkables and Mt Hutt crew:
• 3 Peak winter season pass (Full Time crew)
• Discounted day passes at other ski areas
• Transport to/from mountains.
• Fantastic wellbeing support for all staff
• Nutritional hot crew meals each day (Discounted)
• Discounts at many local eateries, bars, breweries and retail outlets
• Discounts on mountain
• Regularly organised social activities off mountain
• Cool recognition programmes with prizes
• Earn and learn – free ski lessons (Full Time crew)