Guest Services - Schools & Groups Coordinator - Mt Hutt

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Mt Hutt Guest Services role as a Schools & Groups Coordinator involves handling the full booking cycle for school and nonprofit groups while collaborating across departments to deliver a smooth, memorable visit. The ideal candidate has at least two years front-line customer service experience, plus proven ability managing client bookings at scale, strong attention to detail, and proficiency with Teams, Word, and Excel, plus comfort working outdoors in alpine weather. Tips for applying: showcase concrete examples of large bookings you’ve managed, highlight cross-team collaboration, and quantify results like on-time reconciliations or guest satisfaction. Emphasize adaptability, calm under pressure, and a genuine passion for snow sports and guest service.

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Are you fuelled by a passion for the outdoors? Is there something indescribable that draws you to the mountains? Let’s chat. Joining our crew is more than just working at a ski field - it’s a lifestyle, seasonal work is a rollercoaster but it’s one that creates lasting memories that you’ll talk about for a lifetime.
Our NZSki community has been growing since 1947 and continues to offer the best experience for our crew, locals, and guests alike. Everyone at Coronet Peak, The Remarkables and Mt Hutt cares for the mountains and shares a passion for snowsports and the surrounding regions. Our success is due to our awesome customer service, first-class facilities, majestic scenery, and wild terrain.


As part of the Guest Services team at Mt Hutt, the Schools & Groups Coordinator is a key role in delivering exceptional service to schools and groups visiting the mountain. This role involves managing the entire booking process, from initial enquiry through to post-visit account reconciliation, ensuring that each group receives a smooth and memorable experience.

You’ll manage a variety of tasks, including assisting with Point of Sale (POS) transactions and checking lift passes outdoors when needed. Strong communication skills, attention to detail, and the ability to work across different areas are key to succeeding in this role.

Key Responsibilities

• Process bookings for school and non-profit groups, from initial enquiry to visit details, hosting on the day, and final account reconciliation
• Collaborate with internal teams, including Snowsports, Rentals, Food and Beverage, Transport, Patrol, Finance, and Administration, to deliver a world-class guest experience
• Build and maintain strong relationships with group coordinators and guests
• Ensure accurate and timely account reconciliation prior to group visits
• Manage group databases and account information efficiently

About You

• At least 2 years of front-line customer service experience with a proven commitment to guest service excellence
• Previous experience managing client bookings and accounts at scale
• Strong ability to follow procedures and effectively manage large amounts of information
• Detail oriented with experience using Microsoft Teams, Word, and Excel on a daily basis
• A passion for learning about the ski industry, with full training provided
• Comfortable working both indoors and outdoors in varying alpine weather conditions
• Calm under pressure, with the ability to adapt to changing situations
• Strong social and critical thinking skills
• Knowledge of NZ school systems and health and safety requirements (desired but not essential)

General Requirements for Guest Services

• A commitment to delivering excellent guest service and a passion for the snow sports industry
• Flexibility to assist with other departments such as Rentals, Food & Beverage, and Lifts as needed
• Willingness to work in a variety of weather conditions and adapt to operational needs
• Physically fit and ready to spend time on your feet, both indoors and outdoors
• A strong team player who communicates effectively and approaches all tasks with a positive attitude


As Kaitiaki of the mountains we have an enduring commitment to our environment, people, and communities to ensure they benefit from our presence and as proud supporters of Winter Pride we’ve pledged to continue to provide a working environment that embraces and values diversity and inclusion.

Uniform for all roles is provided (just bring your own base layers)

A few other reasons to join our Coronet Peak, The Remarkables and Mt Hutt crew:
• 3 Peak winter season pass (full time crew)
• Discounted day passes at other ski areas
• Transport to/from mountains.
• Fantastic wellbeing support for all staff
• Nutritional hot crew meals each day (discounted)
• Discounts at many local eateries, bars, breweries and retail outlets
• Discounts on mountain
• Regularly organised social activities off mountain
• Cool recognition programmes with prizes
• Earn and learn – free ski lessons (full time crew)