Housekeeping Supervisor - Holiday Inn, Slave Lake, AB

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is seeking a capable Housekeeping Supervisor for the Holiday Inn in Slave Lake, AB. The role is onsite and focused on leading the housekeeping team to keep guest rooms neat and inviting, while guiding staff to deliver friendly, efficient service that reinforces guests’ decision to stay with the brand.

The person who fits this role will supervise room cleaners, ensure rooms are cleaned to company standards, and manage the flow of daily tasks to meet guest requests and VIP needs. They’ll work closely with other hotel departments to sustain smooth operations and consistently uphold the hotel’s cleanliness and service standards.

Mornings on the floor of service

Day-to-day, the supervisor directs the housekeeping team to clean guest rooms promptly and to the highest standards, checking end-of-day sheets and coordinating with the front desk on room changes. They handle short-notice room changes and inspect check-out and stay-over rooms after they’re made up to ensure quality. The role includes keeping accurate records of room checkouts and stay-overs, then submitting those records to housekeeping each day. A routine part of the job is monitoring room quality by conducting inspections and documenting findings. The supervisor also oversees maintenance requests for furniture and fixtures when needed and ensures follow-through on those tasks.

Beyond individual rooms, the role involves maintaining orderly linen closets and carts, assisting with quarterly linen inventories, and coordinating housekeeping activities with other departments, front desk, engineering, banquet services and room services, to support guest satisfaction. Prioritizing cleaning of guestrooms to match guest needs, including VIP rooms and checkout rooms, is essential, as is keeping guests in mind with courteous, efficient service and adherence to company standards.

Training and guiding new department staff fall under this role, along with ensuring that housekeeping policies and procedures are consistently applied. The supervisor helps keep the daily room inventory aligned with revenue goals while maintaining high guest expectations, and they stay alert to changes in room status to keep the team informed and prepared.

What you’ll need to bring to the team

• High School diploma or an equivalent educational background
• Ability to perform most tasks indoors with a heavy emphasis on walking and standing for the majority of the workday
• Capacity to walk and direct others for extended periods and to reach other areas of the hotel as needed
• Capability to lift and move up to 25 lbs on a regular basis, and to push or pull carts or equipment weighing up to 25 lbs occasionally
• Comfort with bending, stooping, squatting and stretching to complete cleaning and inspection duties
• Good visual acuity and manual dexterity to operate equipment and perform inspections
• Clear communication skills for interacting with guests, supervisors and team members
• Ability to read, write and perform basic calculations as part of paperwork, logs and information updates

• Strong people skills and a track record of supervising and guiding a team
• Experience training new staff and maintaining consistent quality standards
• Ability to coordinate cleaning with other hotel departments and to respond to guest requests smoothly
• Flexibility to work a schedule that may include nights, weekends and holidays

Pay, benefits and practical details

The role is remunerated at an hourly rate of $18.00, with an annual maximum salary of 36,000 CAD. The position is full-time and onsite at the Holiday Inn in Slave Lake. The benefits package includes medical and dental coverage, vacation and holiday pay, life insurance, and a referral program, along with opportunities for career growth and participation in a manager training program. Employees also receive reduced room rates across the portfolio and access to an employee discount, all within a team-driven, values-based culture. The job requires a flexible schedule that can include nights, weekends and holidays.

Advice for applicants

Shape your resume to place the most relevant leadership experience up front, especially any roles where you supervised room cleaners, coordinated with the front desk, or managed VIP and priority rooms. Highlight concrete outcomes from your supervision, such as how you maintained cleanliness standards, improved efficiency, or supported guest satisfaction.

When you talk about the must-have skills, share specific examples that demonstrate you can supervise, inspect, train and coordinate with other departments. Describe a time you trained new staff or implemented a quality standard that stayed in place over time.

Prepare for interviews by detailing how you would prioritize daily room turnover, VIP requests, and short-notice changes, as well as how you’d handle last-minute guest demands while maintaining courteous service. Think about the steps you take to ensure accurate room status updates and how you would communicate changes to the team and front desk.

Ask a thoughtful question about the hotel’s training program or how they measure housekeeping quality. A good line might be to inquire how the team defines success for a supervisor in this role, or how interdepartmental coordination is structured during peak occupancy periods.