Hybrid Help Desk 2

JobsCloseBy Editorial Insights

This hybrid Help Desk II role with the State of Wisconsin DWD, posted through Sundial Software, is a full time, Madison based opportunity with two weeks onsite training at GEF1 and ongoing participation during 7:45 am to 4:30 pm CT. You must be a current WI resident and able to come onsite 1 to 2 days per week after training. Core requirements include at least one year with digital tools and rapid learning, plus six months in customer service and in a team setting; the project centers on Identity and Account Management, 1st and 2nd line support, and device deployment. Nice to have Microsoft Office, IAM, and web-based ACD experience. Interviewing via Teams with camera on; you must upload a real-time screenshot. Contract through 6/30/2027 with potential extension.

The State of Wisconsin DWD is looking for a Help Desk II

Top Required Skills & Years of Experience:

• At least 1 year of experience working with digital tools, systems, or platforms, with a demonstrated ability to quickly learn new technologies

• At least 6 months of experience in a customer service or client facing role, with proven success in resolving issues and building positive relationships

• At least 6 months of experience working in team-based environments, actively contributing to shared goals and engaging in open communication with colleagues

Nice to Have Skills:

• Experience providing IT support in a professional setting

• Experience working with Microsoft Office Suite

• Experience providing identity management administration

• Experience working with a web-based ACD system

Interview Process: Teams with camera on. PLEASE NOTE: A real-time screenshot photo of the candidate MUST be uploaded to candidate's bid in order to accept an interview request. Please see "DWD Realtime Photo Requirement & Instructions" document in the Attachments section of this posting for details.

Duration of the Contract: 6/30/2027 with potential for 2-year extension.

Onsite or Remote? Candidates must be CURRENT WI residents. No relocation is allowed. Selected hire will be required to come onsite at GEF1 for two weeks of training then 1-2 times per week after. The contractor will be required to be available online, be present to meet all workload requirements, and must be available to attend all scheduled meetings during DWD standard working hours of 7.45 am – 4.30 pm Central Time.

Project details: The service to be performed includes providing Identity and Account Management (IAM) services for DWD staff and public users of DWD applications, performing 1st and 2nd Tier computer support for internal DWD staff, and managing and deploying computers for DWD staff. The public-facing applications include various programs for the Divisions of Unemployment Insurance and Employment Training.