Internal Digital and Communications Advisor

The Australian Financial Complaints Authority is looking for an Internal Digital and Communications Advisor to join its Communications & Brand team on a fixed-term contract. The assignment runs for an initial 10 months, with the potential to extend to 12 months, and is based in Sydney with an onsite arrangement. AFCA is a private not-for-profit ombudsman service that helps Australians with financial disputes, operating with a strong focus on fairness and independence.

AFCA describes itself as a place where fairness drives every decision and where people feel they belong. The organisation emphasises flexible work options, thoughtful benefits and opportunities to deepen expertise, all within a diverse, supportive culture that values every voice. The role sits at the intersection of internal communications, digital content and employee experience, shaping how more than 1,500 staff access information through AFCA’s intranet, Knowledge Centre and other employee-facing channels. SharePoint knowledge is a key part of the mix, but the core of the job is clear communication and content creation across digital platforms.

Inside the role: shaping how staff access information

You’ll craft and publish internal updates, news and employee content across AFCA’s digital channels while supporting organisation-wide communication initiatives and priority campaigns. You’ll also create and maintain content for AFCA’s intranet and Knowledge Centre, collaborating with subject matter experts and business partners to turn complex information into practical, easy-to-understand resources. In addition, you’ll help staff find information more efficiently by improving how digital channels are used, and you’ll build and maintain SharePoint pages that are easy to navigate and visually engaging. You’ll provide guidance and publishing support to content owners and publishers, and contribute to ongoing governance and improvements of the employee digital experience.

What you’ll bring to the team

• Experience in internal or employee communications, content publishing or a closely related communications role
• Strong writing and editing skills with a knack for simplifying complex information
• Proven experience creating, publishing or managing content on SharePoint Online, intranets or similar digital platforms
• Confidence working with stakeholders and subject matter experts to develop communication and content solutions
• Excellent organisational abilities and the capacity to juggle multiple priorities and deadlines
• Ability to collaborate well with others and contribute positively to team culture
• Experience crafting accessible, user-focused digital content and online experiences
• A naturally curious mindset and a commitment to continuous improvement

Compensation, perks and working rhythm

The role is a 10-month contract to start, with a potential extension to 12 months, and requires on-site presence in Sydney. AFCA supports a flexible hybrid approach, with two days per week in the modern offices designed for collaboration and wellbeing.

As part of the broader package, AFCA highlights recognition for LGBTQ+ workplace inclusion via Gold AWEI Accreditation for 2025 and an Accredited Family Friendly Workplace designation, underscoring a commitment to work-life balance. Additional and inclusive leave options are available, including flexible public holidays, gender affirmation leave, women’s health leave, and bonus paid time off over the end-of-year holiday period.

Tips for applicants who want this role

Lead your resume with examples of internal or employee communications work and content publishing projects, especially where you’ve published on intranets or SharePoint Online and reached large audiences.

When you describe your experience, cite specific opportunities where you turned dense or technical information into clear, actionable content, and note how you collaborated with subject matter experts to shape the message.

Be ready to discuss how you structure information for easy discovery and how you’ve helped improve governance around content quality and the overall digital experience for staff.

Think of a question to ask about the role’s impact on AFCA’s intranet and Knowledge Centre, for example: what are the current priorities for staff knowledge channels, and how does this role measure success in improving information accessibility?