Invoicing Administrator- 12 Month Contract Role

dormakaba is seeking an Invoicing Administrator to join its team on a 12-month contract, based in Hallam, AU. The role is full-time and on-site with the option to work from home after successfully completing the six-month probation period. dormakaba operates worldwide as a leader in access solutions, supporting industries from healthcare to aviation with more than 16,000 employees. This opportunity is well suited to someone who enjoys precise data work, clear communication with customers and internal teams, and a collaborative environment that relies on structured processes.

In this role you’ll keep the invoicing process moving smoothly by validating data, pricing and customer details, and ensuring work orders align with what’s billed. You’ll also work to resolve paperwork discrepancies with agents and internal teams, and you’ll oversee invoicing accuracy, portal updates, and purchase order processing. As part of daily operations, you’ll handle case queues, respond to customer invoice inquiries, and work through any disputes. When issues arise, you’ll triage and escalate to the appropriate teams, while maintaining ServiceMax records and generating the required status reports.

If you’re drawn to roles that blend meticulous data checks with strong communication and customer service, this position could fit you well. The team uses CRM tools and customer portals, and ServiceMax experience is noted as advantageous, which means there’s a pathway to showcase related skills and stay organized across multiple systems.

Precise invoicing and proactive communication

The day-to-day focuses on keeping billing accurate and timely, starting with checking system data, pricing, customer details and work orders to prevent errors from slipping through. When discrepancies crop up, you’ll coordinate with agents and internal teams to get things aligned, and you’ll ensure that invoicing, portal updates and purchase orders stay in good shape. You’ll also manage queues for invoices and inquiries, resolve disputes where possible, and route tougher issues to the right people so they don’t slow down the process. Finally, you’ll keep ServiceMax records up to date and pull together status reports to show progress and flags that need attention.

Must-have capabilities

• You’ve worked in invoicing or another highly administrative role and can point to concrete results from those duties
• You communicate with confidence and look for practical solutions when problems arise
• You’ve been in roles that demand a high level of detail and accuracy
• Your written and spoken communication is clear and effective
• You put customers first, delivering helpful service and timely responses
• Experience with a CRM tool and customer portals is a plus

Nice-to-haves that help you stand out

• Experience invoicing in a service-based business or related sector
• A strong eye for data accuracy and meticulousness in your work
• Some exposure to ServiceMax is desirable
• Solid computer skills and comfort with common office software
• Professional phone manner and well-crafted written communication
• Ability to work well both within a team and independently
• A customer-focused outlook with a proactive, positive attitude

Pay, perks and practical details

The role is a full-time, 12-month contract located in Hallam, AU, and requires on-site attendance with a hybrid option after a six-month probation period. The schedule runs Monday to Friday. dormakaba highlights several benefits, including access to discounted health insurance, peer recognition through ABC nominations, a wellbeing committee focused on mental health and inclusion, discounts through WhereFit membership, and a supportive, collaborative team leadership structure.

Advice for applicants

Lead your resume with invoicing or other heavy administrative experience and draw out examples of data validation, pricing checks, and customer details you’ve managed. This helps recruiters see you’ve got the core background the role requires.

To prove the must-have skills, pair each claim with a concrete outcome, such as how you identified and resolved discrepancies with agents or internal teams, or how you maintained accuracy across invoicing, portals and PO processing while meeting deadlines.

In interviews, be ready to discuss how you handle case queues, respond to customer invoice inquiries, and navigate disputes. Explain your approach to triage and escalation and mention any experience maintaining ServiceMax records or generating status reports.

Ask a smart question to close: what does success look like in the first six months on this contract, and how is the hybrid work pattern typically structured for this team? You could also ask which CRM and portals are used day to day for invoicing and status reporting.