National Sales Administrator

dormakaba is seeking a National Sales Administrator to support the Customer Experience division by handling sales-related tasks, coordinating customer enquiries, and maintaining accurate records. This is a full-time, on-site role based in Hallam, AU, designed to keep the national sales operation organized and responsive. With a global footprint and more than 16,000 employees, dormakaba focuses on access solutions for healthcare, aviation, education, hospitality and more, and it values initiative, growth, and collaboration across its teams.

The role sits within a team that coordinates across states and vendors to ensure customers receive timely information and smooth service. It’s a good fit for someone who enjoys structured processes, cross-functional collaboration, and a steady, detail-focused workload that keeps sales conversations moving from inquiry to order.

At its core, dormakaba aims to empower its people to take ownership of their work and build careers alongside a worldwide team shaping the future of access. The company underscores its commitment to diversity and inclusion, and it operates as an equal opportunity employer.

A day in the life of a National Sales Administrator

The day-to-day focuses on backing the national sales team by managing the central inbox, replying to enquiries promptly, and assisting with credits, returns and warranties when needed. You’ll also prepare state-by-state sales quotation reports to verify figures and ensure data accuracy, while coordinating information between internal teams and external vendors to keep communications timely and clear. The role rewards a careful eye for detail, the ability to juggle competing priorities, and a collaborative approach to solving problems across the business.

The essentials you bring

Here's what the role expects from you in terms of background and capabilities.

• Experience supporting sales, administration or customer service functions
• Familiarity with CRM systems to track interactions and maintain data quality
• Ability to process sales orders, generate reports, and coordinate activities across teams
• A keen eye for detail and solid skills with MS Office
• Comfort collaborating with internal stakeholders and external vendors
• Ability to manage multiple priorities and meet deadlines

Extras that help you stand out

• Experience in a national or multi-site sales environment, supporting teams across several states or locations
• Advanced Salesforce or CRM knowledge, including reporting, data management and maintaining data integrity
• Excellent written communication, especially when handling a high-volume shared inbox
• Strong stakeholder management skills

Pay, perks and practical details

The role is full-time and onsite in Hallam, AU, with a package that includes benefits such as access to discounted Health Insurance. dormakaba recognises colleagues through Peer to Peer Recognition via its ‘AAA' Nominations and awards program, and there is a Wellbeing Committee focused on Mental Health, Community Engagement, Diversity & Inclusion, and other perks such as a WhereFit membership offering discounts on gyms, apparel and more. The company is a global leader in access solutions, with a presence across healthcare, aviation, education, hospitality and more, and it is committed to equal opportunity and diversity in hiring.

Tips to stand out for this role

Lead your resume with the kind of experience that matters most here: sales support, administration or customer service, and place any CRM work right at the top so it’s easy to spot.

Show evidence you can handle what this job asks for by describing past roles where you processed sales orders, produced reports, and coordinated information across internal teams and vendors. Tie those examples to concrete outcomes, like improved turnaround times or accuracy in state-level quotations.

Be ready to discuss how you manage a high-volume shared inbox and your approach to written communication. Have a short story ready about a time you maintained clear, timely replies under pressure and kept stakeholders aligned.

Ask a targeted question that demonstrates you’ve thought about the role in a national, multi-state context, such as how the team maintains data integrity across CRMs or how reporting processes vary between states and what changes are planned to streamline them.