IT Support Analyst II

JobsCloseBy Editorial Insights

The Trade Desk is seeking an IT Support Analyst II for a full-time onsite role in London, offering a dynamic, globally connected environment with a culture rooted in trust, ownership, empathy, and collaboration. You will provide hands-on endpoint support, manage Helpdesk tickets, deploy hardware and software for new hires, troubleshoot telephony and network issues, assist with account administration, and support IT collaboration tools while maintaining inventory under ITIL and security standards. Ideal candidates have 3-5 years of Windows and macOS experience, familiarity with HP/Lenovo/Apple hardware and imaging software, and strong communication in fast-paced settings; remote/international support is a plus. Tip: tailor your CV with quantified impact, align with ITIL/security, and demonstrate customer-centered problem solving. Equal Opportunity Employer; accommodations available on request.

The Trade Desk is a global technology company with a mission to create a better, more open internet for everyone through principled, intelligent advertising. Handling over 1 trillion queries per day, our platform operates at an unprecedented scale. We have also built something even stronger and more valuable: an award-winning culture based on trust, ownership, empathy, and collaboration. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day.

Do you have a passion for solving hard problems at scale? Are you eager to join a dynamic, globally- connected team where your contributions will make a meaningful difference in building a better media ecosystem? Come and see why Fortune magazine consistently ranks The Trade Desk among the best small- to medium-sized workplaces globally.

What we do:

We provide a dynamic and fast-paced environment where technology and creativity intersect. Our IT team plays a crucial role in supporting the infrastructure that powers our global operations. From endpoint support to system administration, we ensure our employees have the tools and support they need to succeed. 

What you'll do:

As an IT Support Analyst II, you will: 

• Provide hands-on support for endpoint devices (PCs, Macs, mobile devices) through face-to-face, phone, and remote interactions. 
  
• Manage and resolve Helpdesk tickets, ensuring timely and effective solutions. 
• Deploy and maintain hardware and software for new hires and existing staff. 
• Troubleshoot and support telephony, network, and application issues.
•  Assist with user account administration, system access, and collaboration tools. 
• Participate in system maintenance, documentation, and process improvement initiatives. 
• Support key meetings and ensure smooth operation of IT collaboration tools. 
  
• Maintain inventory and ensure compliance with ITIL, security, and regulatory standards. 

Who you are:

You are a tech-savvy problem solver with a passion for customer service. You bring: 

• 3-5 years of hands-on IT support experience, with strong knowledge of Windows and macOS. 
  
• Familiarity with HP/Lenovo/Apple hardware, iOS/Android devices, and imaging software.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Experience supporting remote and international users is a plus.
• A proactive attitude toward safety, compliance, and continuous improvement. 

As an Equal Opportunity Employer, The Trade Desk is committed to creating an inclusive hiring experience where everyone has the opportunity to thrive.

Please reach out to us at accommodations@​thetradedesk.​com to request an accommodation or discuss any accessibility needs you may require to access our Company Website or navigate any part of the hiring process. 

When you contact us, please include your preferred contact details and specify the nature of your accommodation request or questions. Any information you share will be handled confidentially and will not impact our hiring decisions.