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Loop Earplugs is hiring a Junior IT Support Engineer for a six month, hybrid on-site role in Amsterdam and Antwerp to boost an IT team. You’ll own the help desk flow, handle Windows and Mac issues both remotely and in the office, onboard devices, manage user access and offboarding, and support IT projects when needed. Success hinges on calm, clear communication, solid ticket management, and simple explanations of Microsoft Office and Google Workspace; travel between offices is required. To apply, tailor your resume to show 2+ years of IT support, device management, documentation improvements, cross-team collaboration, and issue resolution, highlighting autonomy and Loop’s culture.

We are Loop 

Loop Earplugs is reinventing how people experience the world by enabling them to live life at their own volume. 2024 was a pivotal year at Loop – we hit 14,000,000 earplugs sold, were named ‘The Best Earplugs for Concerts’ by The New York Times, and expanded our product offering to a complete range of solutions for day and night. Oh – and not to mention making history as the first company to win Deloitte’s Fast 50 Belgium twice. 

But this is just the beginning. As we continue to develop disruptive products, we’re constantly on the lookout for the next big idea - and building a team who can make it happen.

Being a Looper means making a difference. Whatever your role, this is your stage to make a real impact and bring your ideas to life. Better yet, you’ll join a fast-growing, global team of 250+ people who are passionate, down-to-earth and eager to tackle challenges together. 

2+ yrs IT support experience with strong Windows & Mac troubleshooting | Hybrid | Temporary (6 months) | Antwerp / Amsterdam

Keep Loop running without delays

In this role, IT simply works. Laptops are ready on day one. Systems run smoothly. Problems are solved fast. As IT Support Engineer, you make sure teams in Antwerp and Amsterdam can focus on their job without tech issues slowing them down. For six months, you strengthen the IT team during a busy growth phase. Good performance can lead to a longer stay.

As an IT Support Engineer, you’ll keep daily IT support clear, fast, and reliable

This role owns the full help desk flow, from the first message to the final solution. Windows and Mac issues are solved both remote and in the office. Questions about Microsoft Office and Google Workspace are explained in a simple and calm way. New laptops and phones are prepared before someone starts. Devices are tracked and managed properly. User access is given and removed carefully. At the same time, this role supports larger IT projects when extra hands are needed.

Your other responsibilities

- Keep ticket follow-up clear and structured

- Prepare hardware for new starters and manage devices

- Manage user access and handle offboarding correctly

- Improve and update IT documentation

- Travel between Antwerp and Amsterdam when needed

How you’ll succeed as an IT Support Engineer

Success in this role comes from being calm, clear, and practical. When others are stressed, you stay steady. You listen first, then act. You explain things in simple terms. When problems repeat, you fix the cause. When something is unclear, you improve it. Strong IT support builds trust and helps everyone else do their job better.

These key competences will set you up for success:

- 2+ years of hands-on IT support or helpdesk experience

- Strong knowledge of Microsoft Office and Google Workspace

- Solid troubleshooting skills in Windows and Mac OS

- Basic AI knowledge to improve daily workflows

Still listening?

Good. This is not a role for someone who waits and watches. At Loop, people step in. They fix what is broken. They improve what is slow. They speak up when something can be better. If solving problems gives energy and keeping things running smoothly feels satisfying, then this might be the right place. Apply and let’s talk.

Why Loop

At Loop, we cut through noise so the work that matters actually gets done. Teams move fast and expect IT to move with them. Impact is visible. Good work is noticed. Wins are celebrated. Feedback is direct because clarity helps everyone grow.

You will quickly know people across teams. Collaboration is open and honest. Fun is part of the culture, but performance comes first. And when work is done right, there is space to recharge. That is why you get 32 vacation days. Time to rest, travel, or focus on what matters outside of work.

Why join us? 

• Our culture? We’re all about enabling growth by giving our team full autonomy to manage their own projects, be a thought leader, and truly make an impact on the company. 

• We take care of our people. So, we pay them what they’re worth. We benchmark each salary extensively against local market data.

• Flexibility: For us, hybrid and flexible working is all about trust. And we trust you to get on with your job, so there’ll be no micromanaging or peeking over your shoulder from us.

• Benefits: Our benefits are all aimed towards looking after your health, and enabling you to live life to the fullest. So everything from health insurance and retirement savings to the latest tools is covered.

 
Come as you are, our equal opportunities employer statement 

Loop is an equal opportunities employer. We invest in diversity, ensure equality and encourage expression. We have a zero-tolerance policy for harassment, bias or discrimination towards applicants and employees. 

Live life at your volume. 🎶  We'll take care of your ears.