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IT Support Trainee

COLAS
8 hours ago
Full-time
On-site
Zürich, ZH

JobsCloseBy Editorial Insights

COLAS is hiring an IT Support Trainee for full-time, onsite work in Zurich. You will deliver first-level IT support for hardware, software, user access and peripherals, handle incidents via ticketing, phone or email, troubleshoot Windows environments and MS Office / M365, and assist with onboarding and offboarding, device setup and documentation. You will escalate complex issues to 2nd-level or external teams and maintain clear knowledge base entries. Ideal candidates have some IT support experience, solid Windows and MS Office / M365 knowledge, basic networking, and fluent German with English or French; a degree in IT or related field helps. Emphasize service orientation, clear communication, reliability and a willingness to learn. In your application, tie your CV to concrete examples of incidents resolved, onboarding tasks and documentation work, and highlight language proficiency.

Tasks & Responsibilities

  • Act as first-level support for IT-related requests (hardware, software, user access, peripherals)
  • Receive, analyse and resolve incidents and service requests via the ticketing system, phone or email
  • Diagnose and troubleshoot common issues related to Windows environments, office applications and network connectivity
  • Perform user onboarding and offboarding (account setup, equipment preparation, access rights)
  • Install, configure and maintain workstations, laptops, printers and mobile devices
  • Escalate unresolved or complex incidents to 2nd-level or external support teams, ensuring proper follow-up
  • Maintain clear and accurate documentation and knowledge base entries

Skills

  • Strong service orientation and good communication skills
  • Structured, reliable and solution-oriented working style
  • Interest in working in an international environment and willingness to learn

Profile

  • First practical experience in IT support or helpdesk (internship, apprenticeship or traineeship)
  • Good understanding of Windows operating systems, MS Office / M365 and basic network concepts
  • German mandatory and English or French 
  • Degree in Information Technology, Computer Science or a related field