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IT Support Working Student

COLAS
8 hours ago
Part-time
On-site
Zürich, ZH

JobsCloseBy Editorial Insights

COLAS is seeking a part-time IT Support Working Student in Zurich to provide first-level IT support for hardware, software, user access and peripherals, handling incidents via the ticketing system, phone or email; diagnose Windows, MS Office/M365 and basic network issues; manage onboarding and offboarding, install and support workstations, printers and mobile devices, with escalation to 2nd-level or external teams while keeping clear documentation. The ideal candidate has practical IT support experience, solid Windows and MS Office/M365 skills, basic networking knowledge, German plus English or French, and a degree in IT or a related field. Apply with CV via LINK, and tailor your submission to show incident handling and readiness for an international environment.

Tasks & Responsibilities

  • Act as first-level support for IT-related requests (hardware, software, user access, peripherals)
  • Receive, analyse and resolve incidents and service requests via the ticketing system, phone or email
  • Diagnose and troubleshoot common issues related to Windows environments, office applications and network connectivity
  • Perform user onboarding and offboarding (account setup, equipment preparation, access rights)
  • Install, configure and maintain workstations, laptops, printers and mobile devices
  • Escalate unresolved or complex incidents to 2nd-level or external support teams, ensuring proper follow-up
  • Maintain clear and accurate documentation and knowledge base entries

Skills

  • Strong service orientation and good communication skills
  • Structured, reliable and solution-oriented working style
  • Interest in working in an international environment and willingness to learn

Profile

  • First practical experience in IT support or helpdesk (internship, apprenticeship or traineeship)
  • Good understanding of Windows operating systems, MS Office / M365 and basic network concepts
  • German mandatory and English or French 
  • Degree in Information Technology, Computer Science or a related field

If you have identified a challenge for your career and meet the required conditions, please send us your application and CV via LINK.