Kiosk Assistant

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Join The Y NSW as a full-time Kiosk Assistant at Hawkesbury Oasis in South Windsor, a fast paced cafe where you’ll deliver friendly service, assist with food and beverage prep, manage stock and cash handling, and uphold food safety and WHS standards. You’ll be the welcoming face, build positive team relationships, keep the kiosk clean and well presented, and support stock control. Essentials: self-motivated, customer-focused team player, able to multitask in a high-volume setting, previous customer service, barista experience, current CPR certificate is essential, food handling certification desirable, and a reasonable level of fitness. Apply with examples of service excellence, cash accuracy and safety compliance, and show you share the Y NSW safeguarding and inclusive values.

Hawkesbury Oasis is a vibrant community aquatic and recreation centre in South Windsor, proudly operated by The Y NSW in partnership with Hawkesbury City Council. More than just a gym or pool, it's a place where people come together to stay active, build connections and support their wellbeing.

About the role

As a Kiosk Assistant, you'll work in a fast‑paced café/kiosk environment, providing efficient, friendly service to everyone who visits the centre. You'll play a key role in:

• Customer service – being the welcoming face of the kiosk
• Operations – helping with food preparation, stock and cash handling
• Compliance & safety – following food safety, cash handling, and WHS procedures at all times

This role suits someone who enjoys a busy environment, can multitask, and loves working with people.

What you'll do

• Provide exceptional customer service to all café/kiosk customers in a friendly and timely manner
• Maintain a clean, tidy and professional appearance, including wearing the required uniform and name badge
• Build positive, co‑operative relationships with customers and team members
• Assist with food and beverage preparation and baking as required
• Follow all food handling requirements and legislation, including monitoring use‑by dates and disposing of expired products correctly
• Help with stock ordering, receiving and stocktakes, and keep shelves and fridges well stocked
• Follow cash handling procedures with 100% accuracy, ensuring the register balances at the end of each shift
• Keep the kiosk area clean, tidy and free from hazards, maintaining a high standard of presentation
• Work safely and support YMCA NSW risk management and WHS requirements, including incident reporting and hazard management

What you'll bring

• Self‑motivated, customer‑focused and able to work well as part of a team
• A welcoming, friendly and approachable manner
• Ability to multitask and perform in a high‑volume service environment
• Previous customer service experience
• Barista experience
• Current CPR certificate (essential)
• Desirable: Food handling certification
• A reasonable level of fitness and safe manual handling techniques – this role includes physical duties and repetitive manual tasks

Who What Y?

The Y NSW is a profit-for-purpose organisation focused on healthy living, social impact, and empowering young people. We operate over 80 sites across the state employing more than 1,000 staff to deliver enriching community programs 

We welcome applications from people of all backgrounds and encourage candidates from diverse communities to apply. YMCA NSW is committed to creating an inclusive workplace where everyone can contribute their unique perspectives and talents.

Commitment to Safeguarding

At the Y, safeguarding is at the heart of everything we do. We are committed to ensuring all children and young people feel safe and are safe—in our programs, in their families, and in their communities.

Our recruitment and screening processes are designed to ensure the right people are in the right roles to protect and empower young people.

https://www.ymcansw.org.au/about-us/safeguarding-children-young-people/