Learning & Development Manager

JobsCloseBy Editorial Insights

Townhouse is looking for an experienced Learning & Development Manager to design and lead the management and senior leadership development strategy, building a strong internal leadership pipeline across multi-site salons, shaping leadership frameworks, succession planning, and scalable career pathways. You’ll partner with senior stakeholders, mentor Area Training Partners, and drive a high performance, values led culture with measurable impact through KPIs and ROI. The role requires senior level facilitation, executive coaching, and end to end blended learning design, including digital and in person formats, in a multi-site retail hospitality setting. If you have proven L&D leadership, data driven mindset, stakeholder credibility, and ideally coaching qualification or LMS experience, apply with tangible examples of business impact and tailor your CV to demonstrate how you will drive Townhouse growth from our London hub.

Townhouse was created with a single goal: to disrupt and reinvent the global nail salon industry. We are the fastest growing beauty brand in Europe with 40+ salons globally, and we are driven by a passionate and disruptive team to achieve our mission. We’ve brought together a world-class team from a wide range of industries. As we continue to expand, we need brilliant people (like you!) to help bring the Townhouse brand to life across the world.

Our values

Here at Townhouse, we live by our three core values;

• Details matter
• Passionate in everything we do
• Nice people

Townhouse was born out of the idea that ‘details matter’ - our customers strive for perfection in the details, and so do we. Our passion fuels our work and drives constant innovation. Finally, we pride ourselves on finding nice, kindhearted people to join our mission to revolutionise the industry.

ABOUT THE ROLE

We’re looking for an experienced Learning & Development Manager to lead the design and delivery of our management and senior leadership development strategy. This role will build a strong internal leadership pipeline, elevate management capability across our salons and support teams, and drive a high-performance, values-led culture as we scale.

Reporting to the Head of Talent Development, you’ll shape leadership frameworks, succession planning, and development programmes while mentoring Area Training Partners and partnering with senior stakeholders to ensure learning drives real commercial impact.

KEY RESPONSIBILITIES

• Design and implement a comprehensive management and senior leadership development strategy aligned to Townhouse growth plans
• Own and evolve the leadership competency framework for Shift Leaders, Salon Managers and Area Managers
• Develop structured development programmes for first-time managers through to senior operational leaders
• Build clear, scalable career pathways to support internal progression and succession planning
• Design and facilitate senior leadership workshops focused on commercial leadership, performance, strategic thinking, change and coaching
• Provide coaching and development support to senior managers and high-potential talent
• Oversee end-to-end design of blended learning solutions, including workshops, digital and peer learning
• Ensure programmes are operationally practical and commercially relevant for multi-site environments
• Build internal facilitation capability and drive consistency in training standards across locations
• Define and track leadership development KPIs, using data to measure impact, ROI and continuous improvement
• Present regular insight and impact reporting to the Head of Talent Development and senior leadership
• Embed a culture of feedback, coaching and continuous development aligned to Townhouse values

ABOUT YOU

• Proven experience designing and delivering management and leadership development programmes
• Strong facilitation skills with experience working at senior leadership level
• Experience coaching senior managers and high-potential talent
• Commercially minded, with a strong understanding of operational business environments
• Confident using data and insights to measure learning impact and drive improvements
• Able to influence and build credibility with senior stakeholders
• Experience in a multi-site retail, hospitality or service-led environment (desirable)
• Coaching qualification (ILM, ICF, CIPD L&D or similar) is advantageous
• Experience working with LMS or digital learning platforms is beneficial

LOCATION

This is a full-time, permanent role based at our Support Centre in Central London, and we offer a hybrid working model, aligned with role requirements.

EMPLOYEE BENEFITS

Private healthcare and wellness support – Enjoy access to private healthcare including phone/video GP appointments and treatment in private hospitals where NHS wait times are high.

Employee discount – Enjoy 75% off treatments and 50% off Townhouse products for when you need a little pampering.

Holiday on us – Earn an extra day of annual leave for each year of service from your second year onwards, up to four additional days.

Birthday treat – During your birthday month, bring a friend for a complimentary signature manicure or pedicure, and a glass of bubbles!

Social Budget – Regular team socials and monthly treats, agreed with your manager – from office lunches to after-work drinks.

Emergency cash advance – Interest-free advance of up to £50 per worked day in the month to help cover short-term needs.

Shopping discounts – Save money with a wide range of discounts on top brands.

Refer a friend scheme – Receive a reward when someone you refer is successfully hired.

EQUAL OPPORTUNITIES

We’re proud to be an inclusive employer. We welcome applications from all backgrounds and are committed to creating a diverse, supportive, and empowering workplace.