Library and Community Hub Leader - Papamoa

JobsCloseBy Editorial Insights

The Tauranga City Council is seeking a Library and Community Hub Leader for Te Ao Mārama Pāpāmoa, a full‑time 40‑hour role based at the Papāmoa Library and Community Centre with Sunday to Thursday hours. You will lead the Service Delivery Team, drive lifelong learning and literacy in the community, and partner with the Papāmoa Community Centre to keep the building welcoming, safe and activated through programmes and events. Key duties include coaching staff, resolving customer queries and de‑escalating conflicts, providing accurate information across Council activities, and building strong cross‑council relationships. Requirements include a relevant library or information management qualification, at least 3 years’ leadership in libraries or a customer service centre, coaching experience, calm leadership, strong communication, and a commitment to te reo Māori and Te Tiriti o Waitangi. Apply online by 1 July, and tailor your application to demonstrate leadership, staff development and clear community impact, plus eligibility to work in New Zealand. For more information contact Michelle Anderson.

Tau ake rā te moana nei, e papaki kau ana ki te ākau tangata, kakenga waka ka mauru te tohu ki te arearenga o Mauao, he pou herenga mōu, he pou hononga mōu, kia herea ki te tika, kia herea ki te pono. Kia mau, kia ita, kia ū – haumi e, hui e, tāiki e!

Te Tūranga | About the role

Do you have a passion for local communities and experience in the delivery of library & public service?

We are seeking an experienced person to lead our Service Delivery Team at Te Ao Mārama - Pāpāmoa Library & Community Hub. This is an amazing opportunity to join a welcoming, customer-focussed team in Tauranga’s largest suburb. 

This is a full-time, 40 hr per week position based at the Pāpāmoa Library and Community Centre, with hours worked Sunday-Thursday.

Your day-to-day work will include:

• Providing leadership, support and development for your team
• Applying specialist knowledge of libraries and customer service to ensure commitment to the lifelong learning and literacy needs of the Pāpāmoa community.
• Working with the Papamoa Community Centre to maintain and promote the unique building which houses both services
• Ensuring staff have the skills and training to resolve customer enquiries, including de-escalating customer disputes and working safely with aggressive customers
• Ensuring the team can provide accurate information across Council activities (including community engagement, bylaws, policies and procedures) using Council systems and communication tools
• Developing positive relationships with customers and colleagues across Tauranga City Council
• Acting as the person responsible for a Council facility, ensuring the Library and Community Hub is safe, welcoming, accessible and activated through programmes and events for the community

Ngā Pukenga | What you’ll need to succeed

• A relevant tertiary qualification in Library Studies, Information Management, Business Management (or similar)
• At least 3 years’ experience leading a library or customer service centre
• Demonstrated experience coaching employees and resolving operational issues
• A calm, confident approach and the ability to lead a team in a busy, public-facing environment
• Strong communication skills and a genuine commitment to outstanding customer service
• A commitment to maintaining a safe and healthy work environment
• A willingness to grow your knowledge of te reo Māori, tikanga Māori, mātauranga Māori, and to uphold Te Tiriti o Waitangi through meaningful partnership with tangata whenua

Tō Tātou Kaunihera | About Tauranga City Council

Tauranga City Council is one of Tauranga’s largest employers, and we are always looking to attract great talent to join our driven, passionate, and community-focused teams.

Our libraries are at the heart of our communities, providing welcoming spaces where people can connect, learn, access information and digital services, and take part in community life. They play an important role in supporting inclusion, lifelong learning, and strong community connections.

We are proud of our high-performing and professional library teams. Joining our libraries means being part of a trusted community service, working alongside passionate colleagues, and contributing to spaces that make a real difference for Tauranga communities. We are committed to creating a workplace where people feel valued, supported, and encouraged to grow.

You can find out more about working at Tauranga City Council here.

Te Tukanga | How to apply

If you want to be part of a supportive team delivering great outcomes for our community, we’d love to hear from you. For more information, please contact Michelle Anderson at [email protected]  

Please note we will not be accepting applications via email. If you wish to apply, please click ‘Apply’ at the bottom of this page and follow the link.

Applications will close Wednesday 1 July at 11.59pm

We’re committed to building a diverse team that reflects the communities we serve. We welcome applications from people of all backgrounds, including those living with disabilities.
If you need any support or adjustments to take part in our recruitment process, please contact our Talent Acquisition team at [email protected]

• You must have the legal right to live and work in New Zealand to apply for this role.
• Tauranga City Council does not accept unsolicited contact or applications from recruitment agencies. We will not pay fees or commissions related to unsolicited contact.

Job Description: Library and Community Hub Leader - Papamoa