Loss Prevention (Security) Officer - The Warehouse, Kaitaia (Part-time)

The Warehouse Group is looking for a part-time Loss Prevention Officer to join the team at The Warehouse in Kaitaia. The role sits within a company known for managing several well-known brands in New Zealand, including The Warehouse, Warehouse Stationery and Noel Leeming. The group emphasises customer experiences and sustainable initiatives, and this store is seeking someone who can help keep staff and shoppers safe while deterring loss. This is a onsite position suited to someone who enjoys steady shifts, works well with the public, and wants a hands-on security role.

The position is built around weekend evenings, with shifts scheduled on Fridays and Saturdays from 4:00pm to 8:00pm. If you’re someone who stays calm under pressure, is comfortable on your feet, and wants clear responsibilities that blend security with customer service, this could be a good fit. You’ll be part of a store team in a real-world setting, contributing to safety and a positive shopping environment.

As a Loss Prevention Officer, your main aim is to prevent theft and to keep staff and customers safe. The role blends observation with practical interaction on the shop floor, so you’ll need to be able to balance visibility with helpful, courteous engagement. You’ll also be responsible for logging events onto the store’s crime reporting platform to ensure incidents are properly recorded.

Evening watch on weekends

On a typical shift, you’ll keep an eye on security camera feeds and maintain a steady presence on the shop floor to deter unwanted activity. You’ll talk with customers when appropriate, helping address questions or concerns while staying approachable and professional. When incidents occur, you’ll document them clearly on the store’s crime reporting system so the team has an accurate record to refer back to.

This role is about more than surveillance; it’s about supporting a safe, positive store atmosphere during the busy weekend window. You’ll work closely with staff to reinforce safety procedures and respond calmly to situations as they arise, helping to protect both people and stock.

What you’ll bring to the role

To fit the team, the store is looking for someone who communicates well, keeps a positive attitude, and is keen to learn. Prior experience in a customer-facing setting is welcome but not required, and the ability to stand for extended periods is important. If you can stay calm in pressure-filled moments and have some knack for resolving conflicts, you’ll have a head start.

• Clear communication paired with a positive, open-minded approach and a readiness to learn
• Ability to stand for long periods while engaging with customers
• Capacity to keep cool under pressure and to handle difficult interactions with calm and care

• Previous work in a customer-facing role is a plus
• Experience in conflict resolution or de-escalation is a welcome bonus
• Familiarity with crime reporting platforms or security monitoring tools, or a willingness to learn
• Availability to work the Friday and Saturday evening shifts

Perks, schedule and practical details

The role runs Friday and Saturday evenings from 4:00pm to 8:00pm and is located onsite in Kaitaia, Northland Region, New Zealand. The Warehouse Group offers a few notable benefits, including a Team Card that provides discounts across its brands, a Birthday Leave day each year, and a Here for Good Leave day to do community work. There’s also a pathway for career progression within the company, plus a few more advantages beyond those listed.

Advice for applicants

Lead your resume with any customer-facing experience you have, even if it was informal or part-time, and mention your willingness to learn. The listing notes that customer-facing experience is beneficial but not required, so make sure the front of your resume highlights how you connect with people and handle real-world store scenarios.

When you can, back up your must-have skills with a concrete example. Describe a situation where you communicated clearly with a customer, kept your cool in a tense moment, and helped resolve the issue or guided them to a solution. If you’ve ever de-escalated a difficult interaction, briefly outline what you did and why it worked.

For interviews, be ready to discuss how you would approach a typical weekend shift that includes monitoring cameras, interacting with customers, and logging incidents. You may be asked to explain how you’d balance being visible on the floor with providing assistance, and to walk through how you would log an incident in the crime reporting platform you’d use.

Have a thoughtful question ready about the role, such as what training is provided for the crime reporting system and how success is measured during Friday and Saturday evening shifts. Asking how the team supports loss prevention objectives in practical daily tasks shows you’re thinking about real-world outcomes.