Sales Support 2IC Manager - The Warehouse, Tauranga Crossing (Part-time)

The Warehouse Group is looking for a part-time Sales Support 2IC to join the team at Tauranga Crossing. The role sits within a family of brands that includes The Warehouse, Warehouse Stationery and Noel Leeming, a group known for putting customers first and pursuing sustainability initiatives. The successful candidate will work closely with the Sales Support Manager to guide the front-of-house team and ensure smooth operations, while also supporting back-of-house tasks and internal audits. It’s a good fit for someone who enjoys hands-on retail leadership and delivering friendly, efficient service in a busy store environment. The position is onsite in Tauranga and can align with various checkout shifts, including weekends.

In this role, you’ll help steer the checkout area and front-of-house processes, ensuring customers get a positive, efficient experience from the moment they enter. You’ll also back up administrative duties and help the team stay audit-compliant and organised on a daily basis. The ideal candidate brings leadership, strong communication skills and a real passion for improving both customer and staff experiences in a large-scale retail setting. If you’re ready to step into a challenging yet rewarding environment and contribute to a well-known Kiwi retail network, this could be a great next move.

Shaping the front line at Tauranga Crossing

Your day-to-day will revolve around supporting the checkout team and keeping the front of the store welcoming and efficient for shoppers. You’ll partner with the Sales Support Manager to develop the team, coordinate front-of-house activities and ensure that essential processes run smoothly during busy periods. Part of the role involves assisting with back-of-house tasks and maintaining the administrative rhythm that helps audits and routines stay on track. Across shifts, you’ll help maintain high service standards, respond to customer needs and help create a positive atmosphere that makes shopping easier for everyone. The store may assign you to different checkout times, so flexibility and clear communication are important to keep the operation cohesive.

Must-haves for the role

This is what the store needs from a candidate, stated in fresh terms.

• Experience in a large-format retail environment with a lot of customer traffic and moving parts
• Demonstrated leadership ability and clear written and spoken communication
• A genuine drive to improve experiences for both customers and team members

Nice-to-haves to help you stand out

These attributes would be welcomed but aren’t required.

• Prior experience in checkout operations or frontline store leadership
• Ability to balance front-of-house duties with back-of-house administrative tasks

Pay, benefits and practical details

The scheduled shifts for this part-time role include Friday from 11:00am to 8:30pm and Saturday from 9:00am to 5:30pm, with the possibility of additional checkout shifts as needed. The position is onsite at Tauranga Crossing in Tauranga, New Zealand, and there are no travel requirements specified.

Benefits on offer include a Team Card that provides discounts across The Warehouse Group’s brands, a paid Birthday Leave day each year, and a paid Here for Good Leave day to support community initiatives. There’s also room for internal career progression and other benefits beyond these highlights.

Advice for applicants

Prioritize your retail leadership and large-format store experience at the top of your resume, especially roles where you led a checkout or front-of-house team and balanced that with back-of-house duties.

When you describe the must-haves, back them up with concrete examples that show you led people, maintained clear communication, and contributed to better customer and employee experiences, along with any audit or compliance tasks you handled.

In interviews, be ready to discuss how you would support the Sales Support Manager in keeping front-of-house operations smooth while also assisting with administrative tasks and audits, particularly on Fridays and Saturdays when shifts vary.

Consider asking a targeted question about what success looks like for the 2IC role at Tauranga Crossing, how shifts are allocated across weekends, and how the team measures customer service and audit compliance on a day-to-day basis.