Loss Prevention (Security) Officer - The Warehouse, Lincoln Road

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Loss Prevention Officer at The Warehouse, Auckland, is a full-time onsite role focused on preventing theft and keeping staff and customers safe. You will monitor security cameras, maintain a visible shop-floor presence, assist customers, and log events on our crime reporting platform, with hours Fri-Sat 4pm-9:15pm and Sun-Mon 1pm-9:15pm. The ideal candidate has customer-facing experience, strong communication, and a calm, de-escalation mindset, with the ability to stand for long periods. To apply, tailor your resume to security and customer care, highlight incident handling and conflict resolution, and show alignment with The Warehouse Group’s values and benefits like Team Card and paid leave opportunities.

Company Description

Ko wai mātou – Who we are

The Warehouse Group looks after some of Aotearoa's most famous and beloved retail brands, including The Warehouse, Warehouse Stationery and Noel Leeming. They stay famous and beloved because we're always working to deliver relevant and exciting customer experiences to Kiwis, including a growing number of public good and sustainability initiatives. 

Job Description

Te kaupapa o te tūranga - The purpose of the role. 

We're seeking a vigilant and proactive Loss Prevention Officer to join our team. Your main focus will be preventing theft and ensuring the safety of our staff and customers. 

Key Responsibilities: 

• Monitor security cameras 
• Maintain a visible presence on the shop-floor 
• Interact with customers and address their concerns
• Upload events onto our crime reporting platform.  

Hours of work: 

• Friday and Saturday - 4pm - 9:15pm
• Sunday and Monday - 1pm - 9:15pm

Qualifications

He kōrero mōu ake - About you

Experience in a customer-facing role, such as retail or hospitality, would be beneficial but is not required. Ideally, you will have good communication skills and a positive attitude, along with a willingness to learn. You should be comfortable standing for extended periods.

Additionally, experience in conflict resolution and de-escalation, along with the ability to stay calm under pressure, would be beneficial.

Additional Information

Tā mātou tāpaetanga – What we offer

• Team Card: Access to discounts across our brands. 
• Birthday Leave: To celebrate your special day, you're entitled to a day of paid leave each year! 
• Here for Good Leave: To do good in your community you'll have one day of paid leave every year! 
• Career Progression: an excellent steeping stone into other internal opportunities.
• Plus loads more!