Loss Prevention (Security) Officer - The Warehouse, Lunn Ave (Part-time)

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Loss Prevention Officer at The Warehouse Group on Lunn Ave, Auckland, is a part-time, on-site role with Friday and Saturday 4pm to 8pm shifts focused on preventing theft and keeping staff and customers safe. You will monitor security cameras, maintain a visible shop-floor presence, interact with customers, and upload events to the crime reporting platform. Ideal candidates bring solid communication, a positive attitude, and a willingness to learn, and are comfortable standing for extended periods; experience in conflict resolution and de-escalation is a plus. Tips for applying: tailor your CV to highlight customer-facing or security examples, show reliability, and apply via the careers site with a brief, focused cover note and concrete de-escalation or incident-handling examples.

Company Description

Ko wai mātou – Who we are

The Warehouse Group looks after some of Aotearoa's most famous and beloved retail brands, including The Warehouse, Warehouse Stationery and Noel Leeming. They stay famous and beloved because we're always working to deliver relevant and exciting customer experiences to Kiwis, including a growing number of public good and sustainability initiatives. 

Job Description

Hours of work: 

• Friday and Saturday - 4pm - 8pm

Te kaupapa o te tūranga - The purpose of the role. 

We're seeking a vigilant and proactive Loss Prevention Officer to join our team. Your main focus will be preventing theft and ensuring the safety of our staff and customers. 

Key Responsibilities: 

• Monitor security cameras 
• Maintain a visible presence on the shop-floor 
• Interact with customers and address their concerns
• Upload events onto our crime reporting platform.  

Qualifications

He kōrero mōu ake - About you

Experience in a customer-facing role, such as retail or hospitality, would be beneficial but is not required. Ideally, you will have good communication skills and a positive attitude, along with a willingness to learn. You should be comfortable standing for extended periods.

Additionally, experience in conflict resolution and de-escalation, along with the ability to stay calm under pressure, would be beneficial.

Additional Information

Tā mātou tāpaetanga – What we offer

• Team Card: Access to discounts across our brands. 
• Birthday Leave: To celebrate your special day, you're entitled to a day of paid leave each year! 
• Here for Good Leave: To do good in your community you'll have one day of paid leave every year! 
• Career Progression: an excellent stepping stone into other internal opportunities.
• Plus loads more!