Loss Prevention (Security) Officer - The Warehouse, Rotorua

JobsCloseBy Editorial Insights

The Warehouse Group is hiring a part-time Loss Prevention Officer for Rotorua. The role runs Sunday to Thursday with daytime and evening shifts, focusing on preventing theft and keeping staff and customers safe by monitoring cameras, maintaining a visible shop-floor presence, addressing customer concerns, and logging events on the crime reporting platform. What matters most is reliability, calm clear communication, willingness to learn, and conflict resolution skills; prior customer-facing experience helps but isn’t required, and you should be comfortable standing for long periods. To apply, tailor your cover letter to show teamwork, incident handling, and alignment with the brand. Benefits include discounts, Birthday Leave, Here for Good Leave, and progression opportunities.

Company Description

Ko wai mātou – Who we are

The Warehouse Group looks after some of Aotearoa's most famous and beloved retail brands, including The Warehouse, Warehouse Stationery and Noel Leeming. They stay famous and beloved because we're always working to deliver relevant and exciting customer experiences to Kiwis, including a growing number of public good and sustainability initiatives. 

Job Description

Te kaupapa o te tūranga - The purpose of the role. 

This is a permanent, part-time position with the following hours of work:

• Sunday - 8am - 4pm
• Monday - 8am - 4pm
• Tuesday - 8am - 4pm
• Wednesday - 4pm - 9:30pm
• Thursday - 4pm - 9:30pm

We're seeking a vigilant and proactive Loss Prevention Officer to join our team. Your main focus will be preventing theft and ensuring the safety of our staff and customers. 

Key Responsibilities: 

• Monitor security cameras 
• Maintain a visible presence on the shop-floor 
• Interact with customers and address their concerns
• Upload events onto our crime reporting platform.  

Qualifications

He kōrero mōu ake - About you

Experience in a customer-facing role, such as retail or hospitality, would be beneficial but is not required. Ideally, you will have good communication skills and a positive attitude, along with a willingness to learn. You should be comfortable standing for extended periods.

Additionally, experience in conflict resolution and de-escalation, along with the ability to stay calm under pressure, would be beneficial.

Additional Information

Tā mātou tāpaetanga – What we offer

• Team Card: Access to discounts across our brands. 
• Birthday Leave: To celebrate your special day, you're entitled to a day of paid leave each year! 
• Here for Good Leave: To do good in your community you'll have one day of paid leave every year! 
• Career Progression: an excellent steeping stone into other internal opportunities.
• Plus loads more!