Loss Prevention (Security) Officer - The Warehouse, Takanini (Casual)

The Warehouse Group is looking for a vigilant Loss Prevention Officer to join the team at The Warehouse in Takanini, Auckland. The company backs several well-known brands, including The Warehouse, Warehouse Stationery and Noel Leeming, and focuses on creating relevant, safe customer experiences with sustainability in mind. This casual, onsite role is a good fit for someone who enjoys a hands-on security position that also involves helping shoppers and staff feel safe. If you’re dependable, calm under pressure and keen to contribute to store safety, this could be a solid match.

As a Loss Prevention Officer, your main aim is to deter theft and protect staff and customers. You’ll work on the shop floor with a visible presence and keep an eye on security cameras, supporting the store’s safety goals. The job also involves engaging with customers to address queries or concerns and logging events into the crime reporting platform so incidents are documented accurately and promptly.

What a typical shift looks like

Your day-to-day centers on preventing losses while maintaining a welcoming environment. You’ll balance monitoring video feeds with being present on the floor, which helps you deter opportunistic theft and assist shoppers when needed. You’ll interact with customers in a courteous way, answering questions and guiding them through a safe shopping experience. When incidents arise, you’ll record the details on the store’s crime reporting platform to ensure proper follow-up and accountability.

The role emphasizes safety for everyone in the store, so you’ll be ready to respond calmly to situations, support colleagues, and help maintain smooth store operations even during busy periods. Your duties naturally connect with the store team, so you’ll coordinate as needed to keep both customers and staff safe while upholding the retailer’s standards.

Must-haves and nice-to-haves

• Comfort with standing for extended periods
• Clear, friendly communication skills and a willingness to learn

• Background in customer-facing roles, such as retail or hospitality, is helpful but not required
• Experience with conflict resolution and de-escalation is a plus
• The ability to stay calm under pressure when handling incidents

Pay, benefits and practical details

The position is casual with no fixed weekly hours and is based onsite at The Warehouse in Takanini, Auckland. The role includes benefits like a Team Card that provides discounts across the company’s brands, Birthday Leave, and Here for Good Leave, giving you paid time off for your birthday and to contribute to the community. There is also the potential for career progression, offering stepping stones into other internal opportunities, along with other perks not listed here.

Tips for applying

Lead your resume with any customer-facing experience you have, since working with shoppers and addressing questions is a key part of the role. Even if security isn’t your primary background, show examples where you helped people or kept a safe environment in previous jobs.

Show how you prove the must-have skills in practical terms. If you’ve stood for long periods or managed busy shifts, describe the settings you worked in and how you kept communication clear and constructive with customers and coworkers.

Be ready to talk about de-escalation and staying calm under pressure. Prepare a short, real example of a time you resolved a tense situation or helped diffuse an upset customer while following policy and keeping everyone safe.

Ask a targeted question about the role, such as which crime reporting platform the store uses and what training looks like for uploading events. This shows you understand the day-to-day process and are prepared to hit the ground running.