Student Hub Team Leader
University of AucklandThe University of Auckland is looking for a Student Hub Team Leader to join the City Campus Student Hub team. This is a full-time, permanent role working 37.5 hours a week with a Sunday to Thursday pattern, and start and end times are negotiable. The position sits within Waipapa Taumata Rau | The University of Auckland and is offered on a hybrid basis, blending on-site presence with some remote work. The university is New Zealand’s leading institution, supported by more than 6,000 academic and professional staff for over 46,000 students.
The role reports into the City Campus hub structure and works closely with three other Team Leaders at the site, plus the broader Student Hubs Leadership group across locations. Based in Auckland, the position requires Sundays on-site to support locations and on-call availability on Saturdays for urgent needs. The salary range for this vacancy is NZD 88,000 to NZD 98,000 per year, depending on experience and the skill set of the successful candidate. For more context on responsibilities, you can review the Position Description.
Steering the City Campus hub day-to-day
In this job you’ll steer the hub’s daily operations, ensuring a welcoming, professional gateway for current and prospective students as they navigate their journey. You’ll supervise the front-line team, coordinate coverage, and handle escalations, all while collaborating with three other Team Leaders and the wider Student Hubs Leadership group across locations. The work spans guiding students, helping them navigate university systems, exploring study options, and supporting applications and enrolments, along with Library and Student IT services, delivered in person or online.
Week to week, you’ll balance leadership with hands-on service delivery, keeping the student experience at the forefront and ensuring high standards of service across the hub. The role requires Sunday on-site coverage and readiness to be contacted on Saturdays if urgent issues arise, as part of the Sunday to Thursday pattern.
What you’ll bring to the hub
The role calls for a highly motivated individual with leadership chops and a pragmatist’s approach to improvement. You should be comfortable guiding a team through change, and you’ll need strong communication skills to connect with students and staff alike. Organization is essential, as you’ll juggle multiple tasks at once while keeping an eye on the bigger picture and the finer details.
- A proven track record of leading teams
- An inventive problem-solver who pushes for continuous improvement
- Able to guide teams through periods of change
- Strong written and verbal communication abilities
- Highly organized with the capacity to manage multiple tasks concurrently
- Ability to balance strategic thinking with detail-oriented execution
Compensation, benefits and practical details
The role carries a salary in the NZD 88,000 to NZD 98,000 per year band, with a 37.5-hour working week. It is a permanent role with a Sunday to Thursday pattern and a hybrid work arrangement, including some remote work options. On Sundays the hub requires on-site presence, with possible Saturday on-call duties for urgent needs.
The University supports flexible employment practices, including working from home and flexible hours, and offers up to 6.75% of salary as a company superannuation contribution. Employees also receive five weeks of annual leave, along with career development programs, discounted car parking, a generous parental leave allowance, childcare, and other discounts on internal and external services. More information about staff benefits can be found on the Staff Benefits page.
Tips to stand out in this application
Lead with your leadership experience in either student services or a similar front-line service role, and make sure your resume highlights the team sizes you’ve managed and the outcomes you achieved. When you describe your skills, replace generic phrases with concrete examples that show how you’ve led teams, solved problems, and improved service quality in a context like a student hub or campus support environment.
In your interview, be ready to explain how you’d run the hub on Sundays and respond to urgent Saturday needs, including how you’d coordinate with the other Team Leaders and the Student Hubs Leadership group across locations. Bring a clear narrative about change management and how you’ve supported students through complex processes such as enrolment or navigating university systems.
Finish with a thoughtful question about the role’s place within the Student Hubs Leadership group, and ask about opportunities for professional development and growth within the City Campus hub and across locations.
Ready to submit your application
Applications must be submitted online by the closing date of 23/11/2026. Please include a cover letter and CV that highlight how you can meet the listed skills and experiences. The university may close the posting earlier if a suitable candidate is found.
For a confidential conversation, contact Tom Owen at [email protected]. Note that applications by email are not accepted.