Loss Prevention (Security) Officer - The Warehouse, Wanganui (Part-time)

JobsCloseBy Editorial Insights

The Warehouse Group seeks a vigilant part-time Loss Prevention Officer for Whanganui, Friday to Tuesday 4:00 pm to 9:30 pm. The role combines CCTV monitoring, visible floor presence, and customer interaction with accurate incident reporting, supported by in-house NZ Privacy laws training. You should have solid customer service experience, calmness under pressure, and strong communication with a practical approach to de-escalation. You’ll deter theft while supporting staff and shoppers. Benefits include team discounts, birthday leave, Here for Good Leave, and clear progression. To apply, tailor your CV to security and service, share specific de-escalation examples, and confirm availability and willingness to learn.

Company Description

Ko wai mātou – Who we are

This is a permanent, full-time position with the following hours of work:

• Friday - Tuesday: 4:00pm - 9:30pm 

The Warehouse Group looks after some of Aotearoa's most famous and beloved retail brands, including The Warehouse, Warehouse Stationery and Noel Leeming. They stay famous and beloved because we're always working to deliver relevant and exciting customer experiences to Kiwis, including a growing number of public good and sustainability initiatives. 

Job Description

Te kaupapa o te tūranga - The purpose of the role. 

We're seeking a vigilant and proactive Loss Prevention Officer to join our team. Your main focus will be preventing theft and ensuring the safety of our staff and customers. We are seeking a mature approach to handling what can be considered difficult situations. We want someone whom is motivated and not afraid to approach. You will need great communication skills and be a peoples person. This role is fundamentally the front line of Profit protection and a deterrent to dishonest behavior. We have in house training to get the right person up to speed with our polices and processes surrounding NZ Privacy laws.

Key Responsibilities: 

• Monitor security cameras 
• Maintain a visible presence on the shop-floor 
• Interact with customers and address their concerns
• Upload events onto our crime reporting platform.  

Qualifications

He kōrero mōu ake - About you

Experience in a customer-facing role, such as retail or hospitality, is required. You mut have good communication skills and a positive attitude, along with a willingness to learn. You should be comfortable standing for extended periods. You will be constantly screening the CCTV system to monitor and observe customers while they are in our store.

Additionally, experience in conflict resolution and de-escalation, along with the ability to stay calm under pressure is essential.

Additional Information

Tā mātou tāpaetanga – What we offer

• Team Card: Access to discounts across our brands. 
• Birthday Leave: To celebrate your special day, you're entitled to a day of paid leave each year! 
• Here for Good Leave: To do good in your community you'll have one day of paid leave every year! 
• Career Progression: an excellent steeping stone into other internal opportunities.
• Plus loads more!