Mail and Parcel Officer - Lodgement Compliance
Australia PostJobsCloseBy Editorial Insights
Australia Post is seeking a permanent part-time Mail and Parcel Officer to join the Customer Operations Liaison Team in Brisbane, focusing on lodgement compliance and frontline support across facilities, Redbank, with travel to Murarrie and the Gold Coast. Shifts run Monday to Friday, 1:30 pm to 6:30 pm, for 25 hours per week, with travel reimbursed and a requirement for a valid QLD driver’s licence and your own car. The role demands strong attention to detail, physical capability to handle up to 16 kg parcels, good communication, and a safety-focused mindset. To apply, tailor your resume to logistics or QA, highlight cross-site experience, and show process-improvement ideas.
General information
Name Mail and Parcel Officer - Lodgement Compliance Site / Location Brisbane Parcel Facility Ref # 12376316 Entity Australia Post Opening Date 28-Feb-2026 Suburb Redbank State Queensland Work Type Permanent Part Time Weekly Hours 25Description & Requirements
- Permanent part-time position Monday - Friday
- Commitment required to work 25hrs per week 1:30pm - 6:30pm
- As an employee, access our 'Post Perks', a variety of discounted retailer and services benefits
About the role
As a Mail and Parcel Officer in our Customer Operations Liaison Team (COLT) you’ll work closely with the COLT Coordinator across mail and parcel processing centres to assist in the acceptance, checking, and processing of customer lodgements. Your focus will be on lodgement compliance, and providing frontline support to our operational teams.
This role combines operational mail and parcel handling and quality assurance work — a dynamic position for someone who likes variety and meaningful impact.
Would suit someone who's confident engaging with others, capable of spotting inconsistencies, and eager to contribute to improvements in how we operate. Ideal for someone with a background in logistics or warehousing with high attention to detail.
This job is working across multiple parcel facilities (not customer facing) and requires someone with a driver’s licence and own car, willing to fill in at other locations as required. This position will be based mainly at the Brisbane Parcel Facility at Redbank but will also require the successful person to travel as required to Murarrie and the Gold Coast to support in line with business requirements. All car use will be reimbursed.
You’ll work closely with our Processing teams to:
- Load and unload mail from bags, trays, containers and metal cages to check compliance
- Operate pallet jacks and other mail-handling equipment to move large items
- Conduct customer acceptance checks to ensure revenue and lodgement standards are met
- Accurately document and escalate non-conformance issues
- Educate customers via Account Manager on correct lodgement procedures
- Identify process improvements for the customer and the business
- Assist at assigned sites as needed, based on risk and operational priorities
About you
- You have a QLD drivers licence and your own car for travel (travel km reimbursed)
- Ability to work on your feet and comfortable lifting, moving, measuring 16kg parcels
- Good attention to detail with a strong memory and great focus
- Be open to working additional hours as well as across other facilities where required
- Comfortable operating manual pallet jacks and/or stackers (advantageous but not essential)
- An excellent communicator with a willingness to work as part of a broader team
- Safety-conscious and committed to upholding a secure and positive work environment
How we’ll deliver for you
- Pay rate for this role is $28.60ph for the first 3 months, then $30.60ph after plus additional 15% shift penalties and 12% superannuation
- We invest in you for the long-term, encouraging growth through delivering on our values of Trust, Inclusivity, Empowerment, and Safety
- Be part of a culture where everybody feels they belong, are valued and can bring their authentic self to work every day
- We invest in your personal well-being, recognise and reward you for your contribution to our successful with Post Perks and more
Training and Support
At Australia Post, our training and induction programs offer support to ensure we set you up for success. You will attend an induction in your first week with our Learning and Development Team followed by a site-specific induction at your respective facility and additional online learning modules. As a new employee, you will receive one-on-one coaching, followed by regular check-ins with your Manager and Trainer to track progress, provide feedback, and discuss any support needed. We assess development at the end of each month during your probationary period, with adjustments or additional training as required. The program includes site-specific inductions and hands-on training, building employees up to full capacity within a fair time-frame. Our approach is flexible, ensuring long-term success and continuous growth.
We’re delivering together
At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.
We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees.
We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on [email protected].
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