Mail Officer

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Australia Post is hiring a permanent part-time Mail and Parcel Sorting Officer at the Mackay Mail Centre, 16 hours per week over four days (Tuesday to Friday, 6am to 10am). You’ll manually sort mail and parcels, lift up to 16 kg, and use pallet jacks with training provided. It’s a physically demanding, hands-on role with ongoing training and a clear development path. The start rate is $28.12 per hour, rising to $30.07 after three months, plus 12% super and standard leave, with Post Perks benefits. To apply effectively, tailor your resume to show reliability for early shifts, strong attention to detail, teamwork, and a willingness to learn, including flexibility for extra hours and a commitment to safety and inclusivity.

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General information

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Name Mail Officer Site / Location Mackay Mail Facility Ref # 12380701 Entity Australia Post Opening Date 27-Feb-2026 Suburb West Mackay State Queensland Work Type Permanent Part Time Weekly Hours 16

Description & Requirements

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• Permanent part-time position working 4 days, 16 hours per week
• Commitment required to work 4 hrs per day, Tuesday to Friday 6am - 10am
• As an employee, access our 'Post Perks', a variety of discounted retailer and services benefits

Help us deliver like never before 

As our Mail and Parcel Sorting Officer, you’ll be working at the Mackay Mail Centre where you’ll be responsible for manually sorting mail and parcels in preparation for delivery. You’ll play a key role in supporting our delivery network, who provide a vital service to our community every single day. You’ll be working together with a friendly team of like-minded people, and your community relies on you, and it doesn’t get better than that! 

You’ll be 

• Working efficiently individually or in a team to manually sort mail and parcels as they arrive and exit the facility
• Lifting and handling heavy parcels and bags of mail regularly
• Packing/unpacking air cans with packages for plane transportation (requires physical fitness and stamina)
• Working around complex machinery and equipment (training provided)
• Required to use manual pallet jacks and stackers to receive and despatch large volume of mail (training provided)
• On your feet for the full shift doing very physical work and often repetitive tasks
• Provided initial and ongoing training with senior team members who are committed to engage and take part in your professional development

About you 

• You are flexible with working additional hours if required 
• You have a great memory, great hand/eye coordination, and excellent attention to detail
• You enjoy physical work indoors and can lift up to 16kgs of Mail and Parcels regularly
• You are ok to handle parcels and packages that may contain food products and alcohol   
• Experience operating manual pallet jacks or stackers is advantageous but not mandatory

How we’ll deliver for you

• Start on $28.12 per hour then increase to $30.07per hour after 3 months plus 12% superannuation (paid sick leave and annual leave apply)
• We invest in you for the long-term, encouraging growth through delivering on our values of Trust, Inclusivity, Empowerment and Safety
• Be part of a culture where everybody feels they belong, are valued and can bring their authentic self to work every day
• We invest in your personal well-being, recognise and reward you for your contribution to our successful with Post Perks and more

Training and Support

At Australia Post, our training and induction programs offer support to ensure we set you up for success. You will attend an induction in your first week with our Learning and Development Team followed by a site-specific induction at your respective facility and additional online learning modules. As a new employee, you will receive one-on-one coaching, followed by regular check-ins with your Manager and Trainer to track progress, provide feedback, and discuss any support needed. We assess development at the end of each month during your probationary period, with adjustments or additional training as required. The program includes site-specific inductions and hands-on training, building employees up to full delivery capacity within six weeks. Our approach is flexible, ensuring long-term success and continuous growth.

We’re delivering together

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. 

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. 

We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on [email protected].

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