Major Incident Support Team Member

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Join Hato Hone St John as a Major Incident Support Team Member in Rotorua, a full-time onsite role supporting ambulance crews during major incidents and events. You will assist with logistics, welfare, communications and safety, and may serve as team leader while maintaining vehicles and equipment and relocating support or specialist vehicles. Training includes an induction to HHSJ with risk management and driving training, plus ongoing sessions. Essentials: NZ Class 1 license, Level 2 First Aid or willingness to obtain, deploy within 30 minutes of activation, strong communication and teamwork, good fitness, and 18+. Apply by highlighting relevant non-clinical logistics or event support, your ability to deploy quickly, and your commitment to the core values Do the right thing, Side by side, Straight up, Make it better, Open minds; contact Tanya Jeffery for confidential info.

Company Description

Ko wai mātou - About us:

Hato Hone St John has been serving New Zealanders since 1885. Today, our 11,000-strong team of kaimahi and volunteers work across Aotearoa to enhance the health and wellbeing of our communities. From responding to 111 calls to supporting people to stay healthy through our mahi in health education, access, and monitoring, we are making life-changing differences every day. 

Job Description

He aha te tūranga - About the role: 

Are you looking for a way to volunteer with Hato Hone St John, but frontline ambulance work isn't for you? 

Here's your opportunity!

We are looking for friendly, practical, non-clinical people to join our Major Incident Support Team in Rotorua. As a MIST member, you will assist our ambulance crews and communities in a variety of ways depending on the situation. You might be helping to lift a patient, setting up at a music festival or providing support during anything from a local emergency to a national disaster. Whether it’s a planned event or an unexpected crisis, you will be part of the essential support crew working behind the scenes to keep ambulance operations running smoothly and making a real difference in your community.

Responsibilities – As a MIST member your key tasks may include, but are not limited to: 

• Maintaining operational readiness of all MIST vehicles and equipment
• Safely relocating and operating support, command or specialist vehicles 
• Responding to major incidents and events to undertake roles such as logistics, welfare, communications, safety or team leader

Training – All new MIST members complete an initial foundation course, which includes an induction to HHSJ, operational risk management principles and driving training.  This ensures you are well-prepared to operate vehicles and equipment confidently and safely in emergency environments.   

Qualifications

Ko wai koe - About you:

To thrive in this role, you’ll need to:

• Hold a current, full, and clean New Zealand Class 1 Driver's Licence
• Hold a Level 2 First Aid Certificate — or be willing to obtain one as part of onboarding
• Attend at least one training session per month to maintain operational readiness
• Be ready to deploy within 30 minutes of activation (when availability has been indicated)
• Work effectively both independently and as part of a team
• Demonstrate strong communication skills and a keen eye for detail
• Maintain a good level of physical fitness
• Be at least 18 years of age
• Consistently role model the core values of Hato Hone St John:
  Do the right thing, Side by side, Straight up, Make it better, Open minds

Additional Information

Me pēhea te tuku tono - How to apply

Click “I’m interested” before applications close on Sunday 15 March 2026

For more information, please contact Tanya Jeffery, Recruitment Advisor on 095260528 ext: 8793 or [email protected] for a confidential discussion.

Please note: all appointments are subject to satisfactory completion of pre-employment checks including, but not limited to, physical assessment and health checks. For clinical operations roles where you are required to drive, you will be required to meet St John medical standards. 

At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we’re committed to creating a workplace where everyone belongs. 

E pōhiritia nei e mātou, te whānau o Hato Hone St John, ngā rereketanga o ia tāngata ki te haramai. E āwhinatia e mātou i ngā whakaaro rereke, kia mahi pai i roto i ngā hāpori katoa. Ko ta mātou nei haepapa, kia hangaia tātahi āhuru mōwai mā tātou, kia mahi haumaru ai. 

Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn’t match the job description perfectly. If you’re excited and think you have what it takes, we want to hear from you! Even if your experience doesn’t align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.

Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn’t match the job description perfectly. If you’re excited and think you have what it takes, we want to hear from you! Even if your experience doesn’t align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.