Manager, Airport Customer Experience

JobsCloseBy Editorial Insights

American Airlines is seeking a Manager, Airport Customer Experience in Atlanta to lead airport operations, directing supervisors and coordinating with other departments while managing budgets and staffing. The role centers on data driven planning, policy dissemination, vendor relations, audits, and process improvements to ensure efficient, compliant service. Bachelor’s degree or equivalent and four years of management experience are required; preferred qualifications include airport management and familiarity with AA budgeting. Key skills include thriving in a fast paced environment, multitasking, strong interpersonal abilities, and attention to detail; eligibility for FAA checks or a valid driver’s license if applicable. To apply, tailor your resume to show leadership, budget stewardship, and measurable improvements, and align with American’s inclusive culture.

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

•    This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division.
•    Responsible for directing and coordinating all above the wing and below the wing department activities through subodinate supervisors, customer service coordinators, and contractor management.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

•    Review and analyze reports, records and directives and confers with leaders to obtain data necessary for planning department activities such as new commitments, status of work in progress and problems encountered
•    Assigns and delegates responsibility for work or functional activities and disseminates policies to supervisors
•    Directs work of others, resolves issues and sets deadlines to ensure timely completion of work and company operational procedures
•    Coordinates activities of department with related activities to other departments to ensure efficiency
•    Monitors and analyzes costs  and prepares budget
•    Prepares reports and records department activities for upper management
•    Evaluates current procedures and practices for accomplishing department objectives to develop and implement improved procedures and practices
•    Commnicates procedural changes to Customer Service Managers, Supervisors and employees to ensure compliance
•    Develops and enhances the work relationship with vendors
•    Ensures all internal audit requirements are followed and accountable for compliance
•    Oversight of all staffing requirements and schedules for all departments

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

•    Bachelor's degree or equivalent training/experience
•    4 years previous management experience

Preferred Qualifications- Education & Prior Job Experience

•    Airport management experience
•    Knowledge of AA budgeting, policies and procedures

Skills, Licenses & Certifications

•    Ability to perform in a fast paced environment while maintaining professional and effective approach
•    Ability to multitask
•    Self motivated and detail oriented
•    Strong interpersonal skills
•    Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
•    Applicable valid driver’s license as required by local authorities, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.